Job Summary

We are seeking a dynamic and results-driven Branch Manager to spearhead and drive the success of our branches. In this role, you will be responsible for managing day-to-day operations, achieving business targets, building strong customer relationships, and managing a high-performing team.

Key Responsibilities

•   Consistent delivery of sales targets with a view to remain apart with the monthly run-rate. 
•   Directional sing the sales effort through development and execution of structured sales plans based on sound knowledge of market variables and customer needs. 
•    Spearhead efforts for marketing new relationships 
•    Liaise with Marketing and contribute to the development of new products and actively participate in launching products like staff training, campaigning and monitoring of business targets, to derive maximum mileage out of rollout. 
•    Branch staff awareness (to ensure that all Relationship Managers are aware of the KPIs and tools)
•    Business development, through typical activities like; Formulating, implementing/monitoring of future strategies, sales plans and activities to acquire new customers as well as deepen existing relationships, and aligning these with the business goals
•    Achieve planned growth and cater to the branch’s expansion possibilities by pro-actively analyzing and proposing resource enhancements. 
•    Ensure that the branch achieves stable growth in revenues through focus on both funded and non-funded income. 
•    AML-Report monitoring - review & responding to reports daily, weekly and monthly and highlighting any suspicious activities. 
•    Suspicious Transaction / Activity monitoring & timely closures of suspicious transaction report - STRs raised. 
•    Monitor and follow AML guidelines – in compliance with Policy to ensure zero issues raised in  
•    Authority of Approval for Dormant account activation
•    To ensure that top 100 customer data is updated as per requirement
•    Continuous review of processes, resources & procedures to ensure that service standards are met through capacity planning, removal of bottlenecks and workflow changes.
•    Customer retention efforts with personal involvement in complaint resolution and adhoc feedback from customers.
•    Review of controls on a regular basis contributing to sound operational health leading to compliance with the group and Central Bank guidelines.
•    Monitor and control the Retail Client Credit portfolio and ensure that all facilities to customers and staff are fully secured and accurate and up to date records and documentation in line with the Group credit policy.

Skills and Experience

• Customer Relationship Management
• Stakeholder Management
• Decision Making
• Strong interpersonal and communication skills
• Bachelors
• 8-10 years relevant banking experience
• Minimum Education Bachelors

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.