Job Summary

This role will be responsible for delivering a seamless and differentiated client experience by proactively understanding customer needs and offering appropriate banking solutions.  The role will acknowledge and engage customers promptly, assist in resolving both liability and asset-related queries, and ensure that all banking needs are met professionally and efficiently 

Key Responsibilities

• Assist customers in resolving their queries and concerns related to both liability and asset products, providing accurate and timely information.
• Deliver consistently high standards of customer service, ensuring customer banking needs are identified, understood and fulfilled in a professional manner.
• Handle over-the-counter transactions efficiently, accurately and in line with bank policies and controls to ensure smooth branch operations.
• Take overall responsibility for Safe Deposit Locker operations, ensuring adherence to procedures, security standards and timely customer service.
• Proactively identify opportunities to offer appropriate products and services that meet customer needs, supporting cross-sell and deepening relationships.
• Educate customers on digital/alternate channels and self-service options to enhance convenience and improve overall service experience.
• Ensure compliance with all regulatory, internal policy and procedural requirements in day-to-day customer dealings and transactions.
• Escalate complex customer issues, operational risks or service gaps to relevant stakeholders and support their timely resolution.

Skills and Experience

• Strong knowledge of branch operations (Clearing, Remittance , Cash Handling)
• Strong Knowledge of SBP regulations, AML / CFT / CDD ,KYC Requirements)
• Strong command on MIS preparation and to operate system. (Word Excel power point etc.)
• Ability of manage clients.
• Ability to work as a team member
• Ability to work under pressure.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.