Job Summary

•    The ClB Coverage COO KYC Policy Implementation (PI) team is responsible on behalf of the Global Process Owner for the implementation of Group and local Customer Due Diligence (CDD) requirements into First Line processes. 

•    The role holder is responsible for implementing local CDD requirements across the six GCNA markets of Hong Kong, China, Macau, Taiwan, Japan and Korea. In addition, the role involves as required implementation of Group policy requirements and participation in transformation projects.

Job Responsibilities

•    The role holder is responsible for the end-to-end implementation of local CDD requirements in GCNA, ensuring compliance with local regulatory requirements, adherence to process change governance, adequacy of system functionalities, Line of Business procedures and controls. They also support the effective implementation in region to changes in Group requirements.
•    The role is critical in ensuring continuity to the license to operate from a risk and compliance perspective while supporting effective Front Line and Client experience and operationally efficient business processes.
•    The role holder will also be involved as required in the implementation of Group requirements, as well as in transformation programmes as Subject Matter Expert.  
Under the direction of the Regional PI Lead, Asia:
•    Enable the Business to understand the nature, purpose and impact of changes in regulatory requirements;
•    Approach implementation of changes from a Business, Client, and RM lens
•    Own the end-to-end change process of local CDD requirements, from initial CFCC engagement to business consultation, implementation and reporting;
•    Perform Client Lifecycle Impact Assessment (“CLIA”) related to local Country Addenda changes; 
•    Drive implementation across processes, systems and controls in conjunctions with Business Service Delivery and Product Owners;
•    Deliver training and communications;
•    Facilitate ongoing improvement to the local CDD processes;
•    Support the effective implementation in region of changes to Group CDD requirements
•    Channel regional user feedback to respective topic owners
•    Own specific CDD topics as an extension of duties and a means to grow skillset and visibility
•    Provide subject matter expertise to transformation programmes as required
•    Own specific internal process improvements 

Key stakeholders
•    CIB Front Line and COO functions
•    Regional and in-country Client Management (CMT) and CDD Execution (CET) Teams
•    GBS CDD Operations
•    Cluster and Country Compliance, Financial Crime and Conduct Risks (CFCR)
•    Country Operational Risk 
•    Product Owners for core Client Life Cycle Management systems and tools
•    Other stakeholders as required

Skills and Experience

•    Writing and document drafting
•    Understanding of regulatory frameworks
•    Logical, lateral and critical thinking 
•    Data analysis and presentation
•    Use of AI tools
•    Problem Solving
•    Stakeholder Management
•    Change Management
•    Cross-Functional Collaboration
•    Risk Assessment
•    Business Acumen

Job Requirements

•    Higher education degree (preferred master’s degree or above)
•    Certification in Financial Crime subject matter desirable (e.g. ICA, ACAMS)
•    At least 8-10 years of proven experience in governance, risk and controls related to regulatory compliance activities in financial services
•    Demonstrable experience in dealing in policy matters across either formulation, interpretation or implementation
•    Direct experience in CDD subject matter domain a clear advantage but not a pre-requisite
•    Experience in participating in transformation projects of a material scale
•    Relevant experience in dealing with a diverse group of stakeholders across functions and geographies
•    Ability to work autonomously to strict timelines, to report progress and escalate issues.
•    Intellectual curiosity, ability, and willingness to learn.
•    Strong interpersonal skills supporting the ability to create effective work relationships across a diverse range of functions and geographies;
•    Proactive and positive with the ability to make good decisions, and to use independent judgement; 
•    Focused, organised and results oriented;
•    Assertive, tenacious, and willing to challenge when required;
•    Language skills required : Chinese and English (both written and spoken) 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.