Job Summary

The Relationship Manager plays a pivotal role in driving revenue growth by effectively onboarding and nurturing relationships with small and medium-sized business clients . This position leverages Standard Chartered's extensive global network and capabilities to facilitate international trade and deliver tailored financial solutions.

The successful candidate will work collaboratively across multiple teams to support Trade Finance activities, enhance deposit mobilization, and foster long-term client engagement through deep understanding of SME business needs and market dynamics. This role is highly strategic, requiring proactive leadership in client acquisition, portfolio management, and cross-selling, while ensuring adherence to regulatory guidelines and the Bank’s values.

Key Responsibilities

• Strategically identifying and acquiring Trade and SME business clients with high deposit potential, focusing on current accounts and low-cost deposits.
• Proactively prospecting and engaging new-to-bank (NTB) Trade SME businesses across diverse sectors by leveraging Supplier & Buyer ecosystems, strategic alliances, targeted lists, and local market knowledge.
• Driving usage of digital channels among clients by setting up remote access systems such as online banking, POS, client centres, and ATMs.
• Collaborating with specialist teams to deepen relationships with high-value or growth-potential clients through comprehensive SME product offerings and tailored solutions.
• Conducting detailed needs assessments and providing SMEs with suitable trade finance products, structured deposits, cash management, and payment solutions aligned with their business cycles.
• Developing and delivering actionable client feedback and market intelligence through weekly reports, helping senior leadership shape SME strategic initiatives.
• Leading client engagement efforts with a focus on sectors such as Trade, Maritime, Oil & Gas, IT, NGOs, Healthcare, Education, and Commerce to build sustainable, long-term banking relationships.
• Driving growth in Trade Finance and deposit mobilization by promoting products such as Letters of Credit, Bank Guarantees, Import/Export financing, and structured trade solutions.
• Partnering closely with Trade Operations and Treasury to ensure smooth end-to-end trade transaction processing and exemplary service delivery.
• Adhering rigorously to the Bank’s policies, operating instructions, and risk management protocols, including Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
• Setting a high standard of conduct by embodying the Group’s Values and Code of Conduct, fostering an ethical, compliant environment.

Skills and Experience

• Extensive expertise in Trade Finance with in-depth knowledge of Letters of Credit (LCs), Bills for Collection (BCs), Bank Guarantees, Standby Letters of Credit (SBLCs), and related instruments.
• Proven business development and relationship management capabilities, with experience acquiring, growing, and managing clients actively engaged in trade.
• Strong competence in transaction banking products and deposit mobilization strategies that effectively balance growth and risk mitigation.
• Thorough understanding of credit and risk assessment practices relevant to SME banking.
• Comprehensive industry and sector knowledge, enabling tailored solutions to meet dynamic market needs.
• Up-to-date knowledge of regulatory frameworks and compliance obligations within the banking and trade finance sectors.
• Excellent communication and interpersonal skills to foster trust, negotiate complex transactions, and maintain lasting client relationships.
• Demonstrated ability to work effectively within cross-functional teams and a global banking environment.
• A minimum of 5 years’ post-graduate experience in banking, with a focus on trade finance or SME relationship management roles.

Qualifications

• A good first degree from a recognised institution in Business, Finance, Economics, or related fields, or equivalent professional qualifications acquired through reputable associations and practical experience.
• Specialised knowledge and certification in trade finance instruments and global trade regulations is highly advantageous.
• Sound working knowledge of SME banking products and lending instruments tailored to diverse industries.

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.