Job Summary

•    Manage and grow a portfolio of priority banking clients by delivering personalised relationship management, financial needs assessment and service excellence.
•    Drive sustainable revenue growth through deepening, cross-sell and acquisition while ensuring fair outcomes, conduct discipline and adherence to risk and compliance standards.
•    Act as a trusted point of contact for clients, coordinating with product, service, operations and branch teams to deliver seamless client solutions.

Key Responsibilities

Client Relationship Management and Portfolio Growth
•    Build, manage and deepen relationships with priority clients through regular engagement, needs-based conversations and high-quality service delivery.
•    Deliver agreed business outcomes across deposits, investments, wealth, lending and other eligible banking solutions in line with client suitability and Bank standards.
•    Identify opportunities for acquisition, portfolio activation and cross-sell while maintaining strong client retention and satisfaction.
•    Work closely with product specialists, service teams, branch operations and other internal stakeholders to resolve client requirements promptly and effectively.
    
Risk, Conduct and Operational Discipline
•    Ensure all client conversations, product recommendations and account activities are conducted in line with applicable policies, regulatory requirements and conduct standards.
•    Maintain accurate documentation, timely follow-ups and strong oversight of KYC, client due diligence, transaction monitoring and operational risk requirements.
•    Escalate service, compliance, fraud, complaint or risk issues promptly and support timely resolution to protect clients and the Bank.

Skills and Experience

Must-have Skills
•    Relationship Management
•    Client Needs Analysis
•    Risk and Compliance Management

Other Skills
•    Sales Planning and Pipeline Management
•    Stakeholder Collaboration
•    Digital Banking and CRM Tools
•    Communication and Client Service

Qualifications

Key Experiences
•    Experience in retail banking, priority banking, wealth relationship management or branch banking with direct client portfolio responsibility.
•    Proven ability to acquire, deepen and retain client relationships while meeting sales, service, risk and compliance expectations.
•    Working knowledge of deposits, investments, lending, digital banking and customer due diligence processes.

Certifications / Qualifications (only where mandatory)
•    Graduate degree or equivalent professional qualification preferred.
•    Any market-mandated banking, investment, insurance or regulatory certifications must be completed before performing regulated activities, where applicable.

Languages
•    English and local market language proficiency required for client engagement and documentation.

Motivations
•    Energised by building trusted long-term client relationships and creating positive client experiences.
•    Motivated by achieving business goals through ethical, needs-based banking conversations and disciplined portfolio management.
•    Driven by collaboration, problem-solving and delivering timely solutions in a regulated banking environment.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.