Job Summary

Partner Relationship Managers to drive International Banking growth through disciplined service delivery and enhanced client engagement.

Key Responsibilities

Strategy

Drive a strong service and control culture aligned to International Banking strategy, with a focus on enhancing client experience.

Business

Provide sales support to Relationship Managers on:

Client servicing:

• Addressing clients' banking queries and needs by providing accurate information and timely assistance.
• Managing client account servicing, which includes handling account maintenance and ensuring all account-related matters are resolved promptly.
• Coordinating with internal stakeholders to resolve client queries, facilitating smooth communication and collaboration across departments.

Transactional:

• Carrying out thorough verification of all transactions to ensure their accuracy and compliance with established procedures.
• Executing transactions promptly to maintain efficiency and deliver a seamless service experience for clients.

Documentation:

• Effective documentation is critical to maintaining high standards of accuracy and completeness within our processes
• timely submission of documentation is essential, as it enables efficient workflow and helps prevent unnecessary delays

Client experience:

• Enhancing client experience requires diligent management and prompt tracking of client complaints, ensuring that all concerns are addressed swiftly
• Timely response to client queries and requests to demonstrate our commitment to customer satisfaction.
• Active participation in service initiatives further drives improvements in client experience, fostering a positive and responsive environment for our clients.

Processes

• Provide administrative support for Branch and Hub operations as required, ensuring smooth functionality and efficient workflow across all areas.
• Offer support during client events whenever necessary, contributing to the successful execution of these functions.

People & Talent

• Demonstrates meticulous attention to detail in all tasks, ensuring thoroughness and accuracy.
• Acts responsibly, taking ownership of duties and consistently meeting expectations.
• Maintains a client-centric approach, always prioritising the needs and satisfaction of clients.
• Communicates effectively, ensuring information is conveyed clearly and professionally.
• Exhibits strong ability to prioritise tasks, efficiently managing workload to address urgent matters.

Our Ideal Candidate

• Hold a Diploma or Bachelor Degree from any field
• Min. 3 year experience in banking

Role Specific Technical Competencies

• Demonstrate good knowledge of financial industry
• Shows resilience in the face of pressure and obstacles
• Builds rapport with others and relates in calm engaging way
• Shows commercial acumen and has a good understanding of business. Purses self-development and progression obstacles

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.