Job Summary

As a Branch Sales & Service Executive based in Riffa, Bahrain, this role is pivotal in steering the branch's strategic direction while ensuring compliance and exemplary customer experience. The successful candidate will be tasked with driving financial performance by meeting the Net Service Revenue (NSR) targets through enhanced productivity and operational efficiencies. This includes actively acquiring new customers, deepening relationships, and retaining existing clientele across diverse segments.

The role involves upholding the highest standards of regulatory compliance and business ethics, embodying the Group's Values and Code of Conduct. You will be responsible for fostering a culture of integrity and ensuring all branch activities adhere to relevant laws, regulations, guidelines, and internal policies. Proactive risk management, including escalation and mitigation of compliance issues, is a critical aspect of this position.

Delivering an exceptional customer experience is essential. This includes ensuring branch presentation aligns with brand standards, engaging with key customers personally, and facilitating seamless coordination across branch teams and segments to provide tailored solutions. Additionally, you will champion the bank's digital transformation agenda by encouraging customers to adopt self-service and automated banking channels, thereby enhancing service delivery efficiency.

This role offers a unique opportunity to be at the forefront of banking innovation while maintaining a customer-centric approach, contributing significantly to the branch's success and the wider organizational goals.

Key Responsibilities

• Exemplify the Group's values and behaviours through your leadership style, fostering a positive and inclusive workplace culture.
• Inspire and motivate branch teams to achieve strategic objectives while maintaining high standards of conduct and collaboration.
• Set clear expectations and promote accountability, ensuring teams complete mandatory learning and adhere to compliance requirements.
• Implement and maintain robust operational controls aligned with the bank's risk appetite framework to mitigate operational risks.
• Ensure strict compliance with internal policies, regulatory standards, and governance protocols, including adherence to money laundering prevention directives.
• Oversee Customer Due Diligence (CDD) processes for all new and existing customers, maintaining vigilance against suspicious activities and reporting accordingly.
• Drive zero tolerance for operational losses through diligent complaint management and proactive risk identification.
• Possess comprehensive knowledge of general banking operations, retail banking products including deposits, lending, payments, and channel strategies to effectively manage branch functions.
• Collaborate with business partners to advance market knowledge, streamline processes, and deliver seamless customer services.
• Lead project initiatives aimed at enhancing branch performance and implementing innovative banking solutions.
• Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role. 
• To ensure that no client data from CRB is downloaded or pulled out without explicit and formal client consent which is documented.
• To ensure that all EKYC form are submit on time, and no client data is downloaded or pulled out without explicit and formal client consent (For EKYC access only) 
• Responsible for delivering ‘effective governance’ capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
• Never to submit any static data change at the time of processing a lending product for the ETB customer.
• To understand and adhere to branch GPS, onboarding process note including Client Authentication & Credit Initiation Standards and authentication process
• To understand and adhere to the static data change process and vulnerable Clients handling guidelines

Skills and Experience

• Extensive knowledge of banking products such as Current and Savings Accounts (CASA), credit cards, mortgages, and personal lending to advise and support customers effectively.
• Strong understanding of retail banking credit risk and reputational risk management to safeguard the bank's interests.
• Proficiency in governance frameworks, oversight mechanisms, and internal control procedures to maintain compliance and operational integrity.
• Demonstrated capability in market analysis, business partnering, and project management to drive strategic initiatives.
• Experience managing diverse teams and promoting channel strategies to optimize customer engagement and service delivery.
• Competency in managing digital banking initiatives to foster customer adoption of automated channels, enhancing overall branch efficiency.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.