Job Summary

We are seeking an accomplished and forward-thinking professional to join our organisation as the Operational Risk Manager for Payments Platforms. In this pivotal role you will drive the Responsibilities for defining and operating a control environment for people, process and technology that enables the domain to reduce operational and technology risk to a level within the Group’s risk appetite while satisfying control objectives defined in relevant Group policies and external regulations. The role involves delivering the implementation of innovative data strategies and contributing to the team’s commitment to excellence, requiring an experienced professional with proven experience in delivery of best-in-class results in the realm of risk analytics especially around Technology Risk Management.
This role will partner closely with Enterprise Technology Domain Stakeholders, ICS, CISO, Group Operational Risk and Group Internal Audit and will be required to manage all aspects of initiatives emanating from same for this domain. Additional responsibilities include Proactive Controls Assessment, Issue Management, Audit and Regulatory Inspection Facilitation and other related tasks.

The exceptional candidate will also endeavour to understand the larger business context within T&A operates and advocate for technical solutions that help the business meet its strategic objectives.

Key Responsibilities

Risk Identification, Assessment, Monitoring and Reporting
•    Proactive risk identification including risk assessment and timely mitigation measures. 
•    Risk Response Management - Risk Event / Root Cause Review (RCA)
•    Work with Technology teams across all CIO domains and sub domains to review the appropriateness of process design keeping standardisation, control, client service and simplicity at the root of all processes.
•    Monitoring of controls Compliance and Performance, work with the Process Owners to rectify any gaps, including assessing the appropriateness of controls.
•    Provide support in evaluation and assessments of risk dispensations and exceptions 
•    Residual Risk assessment and reporting. Identify potential areas of concerns and working with issue / action owners in the implementation of proactive risk mitigation actions.
•    Support validation of Risk Remediation (completed treatment plans and risk reductions)
•    Support risk management oversight for each Line of Business on Technology risk matters 
•    Support 1/2LOD Line Conformance & Control Testing / Assurance Review 
Internal/External Events
•    Ensure regular reviews of risk items for trends.  Assess operational risk events and determine appropriateness of remedial actions against root causes.Provide feedback to Process owners and CIO teams.

Audit Engagement and Remediation
•    Support audit requests coming from Internal/External auditors with appropriate acknowledgement and responses in a timely manner, with end to end responsible.
•    Ensure timely management of audit engagement request and issues are address and closed before target dates. Escalate overdue requests or delayed responses as per standard TAT, to facilitate and ensure timely submission.
Risk Culture and Awareness 
•    Provide a regular review and update of materials aimed at raising risk awareness and instilling understanding of minimum standards of risk governance across the bank.
•    Produce regular trend analysis of key risk indicator exceptions and identify systemic failures.

Skills and Experience

• The successful candidate should have 10-15 years of experience in Technology Risk Management, Information Security, Technology Governance, Internal Audit (Technology) or other related roles.
• The preferred candidate will have experience in Financial Services or other heavily regulated industries (e.g. Pharmaceuticals, Healthcare, etc.). Clear, concise and articulate communication of complex and conceptual topics is required for success.
• Tertiary qualifications in Computer Science, Risk and Control, or other relevant areas.
• Excellent organizational and leadership skills with ability to manage multiple deadlines and effectively prioritise.
• Able to get things done in a quick-paced environment. Be transparent and open around what doesn’t work and what does.
• Good communication and technical report writing skill across various types of target audiences.
• Excellent understanding and proven track record of implementation of solutions using Business Intelligence platforms such as Power BI, Tableau, etc.
• Understanding of the Audit Lifecycle
• Knowledge of relevant Technology and Business Regulations; ideal candidate has direct experience of interface with Regulators (principally PRA, MAS and HKMA).
• Knowledge of and/or hands-on experience of Technology Architecture
• Documentation and Textual Analysis, Data Analytics,Process Design and Analysis
• Experience negotiating with and influencing technical and/or senior stakeholders
• Knowledge of Cloud and DevOps, Cloud CSP training such as AWS Foundation and/or MS Azure Fundamentals
• Excellent understanding of Operational Risk Management for a technology stream
• Strong performer, with efficiency and delivery outcomes

Qualifications

• Relevant industry certifications (e.g. CIA, CRISC, CISA, ITIL, CISSP, GRCP / CRCM)
• Experience with Technology Implementation or Operation
• Hands on experience with Control Design and Implementation
• Fluent English communication & writing skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.