Short Description

As an Assistant Manager, Trade Operations, you will play a critical role in delivering high-quality trade services to our clients while ensuring compliance with internal controls and external regulations. You will oversee the end-to-end processing of trade finance transactions—including letters of credit, collections, guarantees, and supply chain finance products—across a broad spectrum of domestic and international markets.

This role requires a meticulous and analytical individual who can manage operational risk, drive service excellence, and ensure process accuracy within tight timelines. You will be expected to support the implementation of operational best practices, contribute to performance improvement initiatives, and partner with internal and external stakeholders to resolve complex trade-related issues. Additionally, you will assist in monitoring transaction volumes, identifying trends, and reporting key operational metrics to support business decision-making.

As part of a forward-looking operations team, you will also play a role in shaping the future of trade services by supporting digital transformation initiatives, automation projects, and continuous process improvement. Your ability to maintain high service standards while adapting to regulatory, technological, and client-driven change will be key to your success.

Key Responsibilities

• Process trade finance transactions such as letters of credit, collections, guarantees, and trade loans in accordance with internal and external regulations.
• Ensure transactions are processed within agreed turnaround times and service level agreements.
• Support the implementation of process improvements and digitisation initiatives.
• Ensure adherence to all operational risk and compliance policies, including AML and sanctions guidelines.
• Liaise effectively with internal stakeholders, clients, and correspondent banks to resolve trade-related queries.
• Maintain proper documentation and accurate records in line with audit and compliance standards.
• Verify and authorise all trade services transactions of the team, within delegated authorities (wherever applicable)
• Verify contents of a transaction to ensure that neither customer nor Bank is placed at risk.
• Act as the primary point of contact for Customer Service Group and Customers for enquiries / problem resolution.
• Monitor and report to Senior Manager, Trade Services all irregular items with a view to take corrective action for timely liquidation of such items.
• Comply with internal operating procedures as per Procedures Manual and other Group Policy standards.

Skills and Experience

• Client Service experience  
• General Banking knowledge  
• Computer / Microsoft Office Skills
• Arabic & English Oral & Written skills.
• Soft knowledge of SAMA regulations.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers