Job Summary
The Assistant Relationship Manager plays a pivotal role within the Global Account Management (GAM) team, providing dedicated support to manage and grow an aligned portfolio of clients. This position is essential for driving revenue growth, enhancing client satisfaction, and ensuring seamless execution of client delivery across various products and services. You will be instrumental in supporting the GAM through client engagement, rigorous account management, and coordination with cross-functional teams to achieve strategic business objectives.
In this role, you will gain a comprehensive understanding of client profiles including their operational structures, cash flow positions, lending requirements, and usage of banking products. By fostering strong, trust-based relationships with key decision-makers at multiple organizational levels, you will help deepen these engagements and identify new business opportunities.
- Provide comprehensive support to the GAM on revenue-related activities, including client profitability analysis, pricing strategies, and business flow identification to maximise limit utilisation and allocation.
- Assist in the preparation and submission of critical client-facing materials such as Requests for Proposals (RFPs), Requests for Information (RFIs), Global Customer and Risk Assessments (GCAF and RCAF), and detailed account plans.
- Collaborate closely with product teams to develop compelling client presentations, pitch books, and market insight reports that drive engagement and support client decision-making processes.
- Maintain regular communication with clients by sharing pertinent market trends and insights relevant to their industries and geographical footprint, thereby positioning the bank as a trusted adviser.
- Ensure strict adherence to compliance standards including Anti-Money Laundering (AML), Customer Due Diligence (CDD), and credit risk policies while facilitating smooth deal executions.
- Support initiatives aimed at optimising Risk-Weighted Assets (RWA) efficiency and contribute to process improvement within the relationship management function.
Risk Management
• Support the RM in reviewing client account activity reviews, ensuring transactional activities are aligned to the expected levels of activity for the client given their business profile
• Ensure deeper understanding on credit risk including default risk and fraud risk
• Ensure data quality of all AML and Credit documents/files meets CCIB standards to facilitate RM's decisions on risk acceptance
• Proactively identify gaps in the process that could present an operational risk and share process improvement ideas. Proactively lead key projects aimed at improving processes, tools and the client experience.
• Ensure adherence to all internal/regulatory policies & regulations e.g. Policies and procedures in RiskPod (FATCA, Credit, BCA overdue, etc)
• Support audit related exercises
Skills and Experience
- Relevant experience within banking or a comparable professional environment, ideally with exposure to global account or corporate relationship management.
- Knowledge and practical exposure to correspondent banking operations.
- Proficiency in English and Arabic languages is required, enabling effective communication with diverse client bases and internal stakeholders.
- Attention to detail.
- Self driven indvidual with passion to learn.
- Stakeholder management
- Banking, Financial institution or Fintech background is preferred.
Qualifications
• Bachelor’s degree in Banking or Finance preferred
• Languages: English and Arabic skills are required.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
