Job Summary

Financing and Securities Services, a division within Financial Markets, will cover all Securities Services Client businesses services – Custody, Clearing, Fiduciary and Fund Services, Securities Lending, Money Markets and Prime Services, as well as Utilities services –Funding Desk, Credit Valuation Adjustment, and the Modelling and Analytics Group.

The key objective of the Client Solutions team is to create an excellent client experience for our clients across our footprint. This should be uniform and consistent across all booking locations. The mandate of this team commences from post sales through to day-to-day servicing of our clients. The core function of this team currently includes implementation, local service management, client services for both Securities Services and Prime Brokerage. This team will act as a conduit between Front Office and Operations, ensuring a seamless handshake between both parties, and a streamline day-to-day servicing. 

The role is also responsible for the client relationship throughout the implementation process and will act as the single point of contact for the client during the implementation phase. He/she will participate in meetings with the client and define the solution design. Independently implement local client accounts and collaborate with global implementation teams on complex multi-market client accounts. Contribute to, and implements, the global client management strategy for SS clients.

Key Responsibilities

• Responsible for the onboarding and day to day account and relationship management of Financing and Securities Services (FSS) clients. 
• Responsible is to actively manage and maintain a strong level of satisfaction among the most clients within Securities Services globally.
• Manage existing clients to maximise their satisfaction and long-term contribution to the bottom line.
• Retains existing business and creates opportunities for new business referrals to work alongside with Sales.
• Be a trusted advisor to the client based on current and future needs to continue to develop the client relationship.
• Responsible for the client relationship throughout the implementation process and will act as the single point of contact for the client during the implementation phase.
• Support the FSS business and clients through effective transition from sales prospect/mandate to client go-live. 
• Works closely with Sales/Coverage teams to fully understand the client and its business and thereby formulate appropriate onboarding plans. 
• Identify ways to shorten onboarding times and commence revenue flow as soon as possible. 
• Achieve positive client feedback and client’s willing to act as SCB referees for future business. 
• Maintain close and collaborative relationships with internal stakeholders and key clients. 
• Provides regular implementation updates and escalates key issues on a timely basis to senior management
• Provide best in class relationship management ensuring all client requirements are met or captured for future development. 
• Proactively maintains an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them.
• Communicates Client Management strategy to business partners to ensure understanding of Client Management principles
• Works closely with Sales and Product Management to define client requirements and prioritise accordingly

Skills and Experience

•    Client Relationship management
•    Strong stakeholder management skills
•    Experience in onboarding client accounts and transitioning into delivery of operational service.
•    Dynamic team player, capable of adopting collaborative approach in designing unique client solutions.

•    Good knowledge of Securities Services and well versed with local banking rules, regulations, and guidelines.
•    Knowledge of client documentation and project management skills, attention to detail and diligence in execution
•    Ability to work under strict timelines, budget and produce high quality deliverables.
•    Self-motivated, confident individual with excellent communication and presentation skills.
•    Out of the box creative thinking and decision-making abilities in crunch situations. 
•    Analytical skills – ability to review & analyse workflows and procedure to drive process improvements, enhancing client experience. 
•    Good relationship management skills. Strong ability to manage and effectively influence multiple stakeholders. 
•    Strong drive for results, ability to plan, track and follow through to drive results
•    Thorough understanding of complex clients and ability to deliver in challenging situations.
•    CME1 (A&B) & CME4 (A&B) qualification preferred.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.