Job Summary

The role is responsible for:
•    Perform end-to-end orchestration across all processes and services managed by Client Management
•    Engage clients throughout process, ensuring seamless delivery and client experience
•    Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
•    Ensure alignment between Corporate & Institutional Banking (CIB) business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
•    Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes

Key Responsibilities

•    Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
•    Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
•    Provide quality support and advice to Relationship Managers (RM’s) within all lending units on all documentation related matters, including the origination of documentation for customers where required 
•    Deliver excellent service and advice to our CIB clients in all interactions
•    Engage clients throughout process, ensuring seamless delivery and client experience
•    Own and drive execution of processes, working closely with stakeholders and the value chain to 
•    Perform all relevant onboarding processes
•    Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
•    Drive network onboarding processes
•    Conduct checks on CDD as applicable
•    Respond and clear queries from Checkers / Other Specialists / Business CRM on a timely manner
•    Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
•    Where serving as a checker, perform checks on CDD output from Client Management Makers, ensuring they adhere to policies and standard work
•    Manage the end-to end documentation negotiation process including passporting of documents in the network subject to all approvals being in place as negotiated with Legal/Product and Business.
•    Engage and coordinate with Legal & Compliance, Credit and Clients on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc 
•    Perform credit documentation activities for the deals flowing from CIB
•    Identify processing risks or inefficiencies and implement appropriate and effective changes
•    Ensure document deficiencies are minimised and are rectified in a timely manner
•    Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems
•    Conduct checks on activities, documentation, and output (by other specialists or makers) within the account opening processes as applicable
•    Perform relevant static data maintenance and offboarding activities including raising of SDM and offboarding requests in the system
•    Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements

Skills and Experience

•    Manage Conduct 
•    Manage Risk
•    Manage People
•    Operational
•    Process Management
•    Data Conversion and Reporting
•    Business / Product Knowledge

Qualifications

•    Ability to positively engage and build rapport with clients
•    Strong writing and presenting skills in English
•    Problem solver; looks for solutions and finds ways to progress despite blockages
•    Strong drive to deliver
•    Has a clear understanding of the client needs being serviced
•    Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
•    A team player with good interpersonal skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.