Job Summary

• Act as the first point of contact for clients, delivering exceptional service.
• Address client concerns promptly and ensure a high level of satisfaction.
• Maintain accurate records of client interactions and follow up on unresolved issues.
• Ensure effective servicing and address clients related to statements , wealth related queries, portfolio statements etc.
• Liaising with internal teams – SME ( ME + Lib) to fulfil any client document related deficiency.
• Completion of investments KTC for clients on relevant portals .

Key Responsibilities

Strategy

• Create a Service Culture and ensure a superior Service experience for our customers.

Business

• Servicing the WRB Clients for their end-to-end banking requirements

Processes

• Ensure effective servicing and address clients related to statements , wealth related queries, portfolio statements etc
• Completion of investments KTC for clients on relevant portals

People & Talent

• Address client concerns promptly and ensure a high level of satisfaction.

Risk Management

• Ensure accurate documentation and adherence to banking guidelines

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

• Strong knowledge of retail banking products (accounts,loans, deposits, insurance, investments).
• Proficiency in using banking software/ application and CEMS
• Client-focused attitude with a proactive approach to relationship building.
• Problem-solving abilities to address client queries effectively

Qualifications

• Education - Bachelor’s degree in finance, Business Administration, Economics, or related fields (MBA preferred).
• Training - 2 to 5 years of experience in retail banking preferably in priority banking
• Certifications - Prior experience in wealth or priority banking is required
• Languages - English, Hindi

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.