Job Summary

As a Senior Experience Designer in our SC Design team, you will be at the forefront of creating seamless and engaging user interfaces for our global banking clientele. Your role will encompass defining and elevating the user experience across all digital touchpoints, including mobile applications and web platforms. You will collaborate closely with multidisciplinary teams to foster innovation and deliver intuitive, functional, and visually compelling designs that respond to complex user needs and business goals. This position offers a unique opportunity to impact and shape how millions of customers interact with Standard Chartered's digital banking services worldwide.

In this role, you will leverage your expertise to drive a user-centred design approach, ensuring that every interface element enhances usability and customer satisfaction. You will engage with emerging trends and technology advancements to anticipate customer behaviour changes within the financial sector, constantly pushing the boundaries of design excellence. Your contributions will contribute not only to customer retention and acquisition but also to reinforcing our commitment to ethical, responsible design that prioritises inclusivity and user welfare.

Key Responsibilities

• Lead the end-to-end UI design process for both mobile and web banking applications, from concept through to high-fidelity interactive prototypes.
• Translate customer and business requirements into innovative, user-friendly digital design solutions that align with Standard Chartered’s strategy and values.
• Communicate complex design flows effectively using storyboards, wireframes, user journey mapping, and interactive prototypes to diverse stakeholders, ensuring clarity and shared understanding.
• Conduct iterative testing and validations with real users to gather feedback and optimize the design for superior usability and engagement.
• Build and sustain collaborative relationships with cross-functional teams including product management, technology development, customer experience, and compliance to ensure cohesive product development.
• Continuously monitor market trends, competitor interfaces, and global best practices to inspire design innovation and spearhead enhancements to digital banking experiences.
• Promote the adoption of user-centered design principles organization-wide, advocating for accessible, inclusive, and privacy-conscious design decisions in all projects.
• Champion the cultural values of 'Here for Good', 'Do the Right Thing', 'Never Settle', and 'Better Together' by embedding these philosophies into daily work and team collaboration, fostering ethical, innovative, and cooperative design environments.

Skills and Experience

• Extensive expertise in UI design tools, with primary proficiency in Figma to create dynamic and responsive user interfaces.
• Knowledge of supplementary design and animation tools such as Adobe After Effects, Framer, Lottielab, Protopie, and Rive is advantageous but not essential.
• A formal qualification in graphic design, visual communications, advertising, or a related discipline is required to underpin your creative and analytical skills.
• Minimum of seven years’ experience working within a fast-paced advertising agency, brand consultancy, or in-house design studio environment, delivering complex projects and design frameworks.
• A comprehensive and persuasive portfolio demonstrating your proficiency in a wide array of UX methodologies, conceptual design work, animation skills, and evidence of tangible business impact or customer experience improvements through case studies.
• Deep understanding of UI design principles, especially in designing scalable systems and frameworks applicable across multiple digital platforms such as iOS, Android, and mobile web browsers.
• A strong foundation in user-centred design, interaction design, responsive design, and UX best practices, with an evidence-based approach to continuous improvement.
• Exceptional attention to detail and meticulousness, maintaining high-quality outputs even under stringent deadlines.
• A proactive problem-solving mindset combined with excellent collaboration and communication skills, enabling effective advocacy and defence of design choices to a variety of stakeholders.
• Fluency in English with the ability to communicate effectively at all organisational levels, influencing decision making and gaining stakeholder buy-in.

Role Specific Technical Competencies

• Deep empathy and understanding of customer needs within the digital banking sector, enabling tailored user experiences.
• Strong customer and market focus, maintaining awareness of evolving user preferences and financial technology trends.
• In-depth knowledge of electronic banking products, including functionalities and regulatory considerations that impact design decisions.
• Comprehensive understanding of a wide range of banking products to ensure accurate and relevant user journeys within design solutions.
• Expertise in mobile banking design principles, ensuring interfaces are intuitive, efficient, and accessible on mobile devices.
• Experience crafting user-friendly internet banking platforms that balance security, functionality, and usability across diverse user demographics.

About Standard Chartered

About Standard Chartered

We are a global bank with a rich heritage spanning more than 170 years, renowned for our commitment to fostering positive change and economic progress worldwide. Our agility and scale empower us to challenge the status quo, embrace challenges, and uncover new opportunities for sustainable growth and improved customer service. If you seek a meaningful career where you can contribute to impactful financial solutions and work within a culturally diverse and inclusive environment, Standard Chartered invites you to bring your unique talents and grow with us.

Our purpose—to drive commerce and prosperity through unique diversity—is central to our operations and culture. This, combined with our promise to be here for good, guides how we demonstrate our valued behaviours and celebrate inclusion across all our teams and global locations.

Together, we:

• Do the right thing: We act with integrity, take bold steps, and always prioritise our clients’ interests.
• Never settle: We continuously seek innovation and improvement, embracing learning and simplicity.
• Are better together: We foster inclusive collaboration, respect diversity, and build long-term success collectively.

What we offer

What We Offer

Aligned with our Fair Pay Charter, we offer a competitive remuneration package and comprehensive benefits designed to support your overall wellbeing—mental, physical, financial, and social.

• Robust retirement savings plans, medical and life insurance, with options for flexibility and additional voluntary benefits depending on location.
• Generous paid time off entitlements including annual leave, extended parental and maternity leave up to 20 weeks, sabbaticals of up to 12 months, and opportunities for volunteer leave, ensuring a minimum combined total of 30 days for annual and public holidays.
• Flexible working arrangements balancing office presence and remote work to support work-life harmony.
• Proactive wellness initiatives including access to the Unmind digital wellbeing platform, resilience-building development courses, a global employee assistance programme, mental health first aid support, and a variety of self-help resources.
• A culture committed to continuous learning and development offering numerous opportunities to reskill, upskill, and access diverse educational resources—physical, virtual, and digital.
• An inclusive and values-driven organisational environment that celebrates diversity across teams, business units, and geographies to ensure everyone is respected and empowered to reach their full potential.