Job Summary

The Affiliates Operations role supports the Affiliates utility by providing end-to-end orchestration, coordination, tracking and management information across Requests for Information (RFI), Irregular Activity Events (IAE), Sanctions Risk Events (SRE) and other activities. 

The role is responsible for ensuring cases are progressed efficiently through the appropriate workflows, stakeholders are engaged in a timely manner, actions are tracked to completion, and governance reporting is maintained. The role does not own risk decisions or affiliate relationships but enables the Relationship Lead to provide effective oversight, governance and engagement across the affiliate portfolio.

Key Responsibilities

Strategy
•    Support the Affiliates Relationship Lead in maintaining effective oversight of affiliate risk matters across the assigned portfolio. 
•    Provide portfolio reporting, tracking and analysis to support the management of affiliate risks and related activities. 
•    Monitor open affiliate risk issues and ensure actions, escalations and remediation activities are tracked to completion. 
•    Support the implementation and ongoing embedding of affiliate governance frameworks, controls and standards across the business.
•    Coordinate the end-to-end administration and workflow management of Requests for Information (RFI), Irregular Activity Events (IAE) and Sanctions Risk Events (SRE). 
•    Ensure timely engagement of relevant stakeholders and monitor progress of investigations, reviews and remediation activities. 
•    Escalate delays, bottlenecks and unresolved actions to the Affiliates Relationship Lead where appropriate. 
•    Maintain complete records, audit trails and management information relating to RFI, IAE and SRE activities.

Business
•    Engage stakeholders in formulation and review of action plans 
•    Support various stakeholders on regulatory and audit requests covering Affiliates
•    Implement measures that result in industry, regulatory and product knowledge being continually developed personally and within the team.
•    Manage Standard Chartered and its subsidiaries to facilitate one bank connectivity and provide compliance oversight.

People & Talent
•    Champion and act as a role model of the Group’s values and culture
•    Build the appropriate culture and values setting standards for effective engagement with Affiliates. 
•    Provide support and skills development for reporting members of the team.
•    Ensure staff are adequately trained to support both existing and any new requirements
•    Identify opportunities and solutions for affiliates, oriented with good communication skills
•    Works well under pressure and tight deadlines

Risk Management
•    Review management information, dashboards and thematic analysis produced by the Affiliates Risk Management Utility, highlighting emerging issues, aged actions and trends to the Affiliates Relationship Lead for appropriate escalation and follow-up.
•    Support audit readiness by maintaining accurate records, evidence repositories, action trackers and governance documentation, ensuring timely completion of audit requests and remediation actions.
•    Monitor the effectiveness of operational controls across the RFI, IAE and SRE processes, identifying gaps, tracking remediation activities and supporting continuous improvement of the affiliate risk control environment.
•    Provide operational guidance and process support on RFI, IAE and SRE workflows, ensuring adherence to established policies, procedures and governance requirements.
•    Produce and distribute regular management information, governance reporting and portfolio updates to support the Affiliates Relationship Lead and business management in monitoring affiliate risk activities, action closure and delivery against agreed objectives.
•    Track emerging affiliate risk matters, outstanding actions and remediation activities, ensuring stakeholders remain engaged and issues are progressed to resolution within agreed timelines.
•    Support governance forums through the preparation of reporting packs, action logs, meeting materials and follow-up tracking to ensure effective oversight and accountability.
•    Identify recurring themes, process bottlenecks and opportunities for workflow improvements, supporting the implementation of enhanced controls, reporting capabilities and operational efficiencies across the Affiliates Utility.

Governance
•    Implement and maintain a strong governance framework.
•    Report and escalate on a timely and transparent basis to business management and appropriate governance forums on items including emerging risks, key control deficiencies, review outcomes, and material incidents as applicable and support the implementation of agreed actions. 
•    Ensure, lead and monitor both strict adherence to regulatory requirements, and also efficient preparation for Audit reviews.
•    Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
•    Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively
•    Represent the Affiliates team in forums where required 
•    Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role 

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Embed the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key stakeholders
•    Affiliates relationship lead 
•    FI Advisory 
•    Client Coverage team
•    TB Cash Payments & Clearing Product Teams
•    CIB and WRB Product teams
•    CIB and WRB Conduct and Control teams
•    Network Management team
•    2LOD teams such as Compliance, Legal, Finance, Audit
•    Internal / External Audit
•    Accountable Executive and Programme steerco/working group as applicable

Other Responsibilities
•    Embed Here for good and Group’s brand and values in the Affiliates Risk Management Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Skills and Experience

•    Manage Conduct
•    Manage Risk
•    Manage People
•    Operational
•    Process Management
•    Data Conversion and Reporting
•    Data Analysis
•    Anti-Money Laundering

Qualifications

Education
•    Bachelor’s Degree Level
Training
•    Credit Approved
Membership
•    Professional/Industry Body - Desirable
Certifications
•    Professional/Industry Qualifications - Desirable
•    7+ years of relevant experience
•    Ability to build strong relationships with diverse stakeholders, work collaboratively with them to deliver exceptional client service & experience while balancing robust operational management.
•    Ability to directly influence stakeholders across value chain to secure resources and buy-in required to deliver operational and client service targets.
•    Operating model and governance design experience
•    Senior stakeholder engagement and influence 
•    Balance commercial judgement with effective risk management
•    Strong drive to deliver
•    Knowledge and experience in relevant Affiliates processes (Client Due Diligence, Payments and Clearing, Risk Management) 
•    Sound knowledge of local regulations 
•    Superior writing and presentation skills in English

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.