Job Summary

Senior Manager of Fund and Fiduciaries Services Operation team with the below detailed responsibilities
•    To direct and control day to day Supervisory Services Operations for the investment funds, ensure to comply with established procedures, regulations, laws and Group’s principles;
•    Coordinate with the Fund Management Company to review fund documents (Fund Charter, Fund Prospectus, Valuation Manual...) to ensure compliance with prevailing regulations.
•    Supervise the NAV valuation, check and ensure that the net asset value per fund certificate is correct, accurate and in accordance with the provisions of law and the Fund Charter;
•    Supervise investment activities and asset transactions of the fund to ensure compliance with the provisions of law and the Fund Charter;
•    Supervise, ensure legality and ensure all payments from the fund's assets are in accordance with the law and the provisions of the Fund's Charter;
•    Validate NAV reports, investment activities, and investment portfolio of the fund prepared by the fund management company;
•    Confirm the cash amount received from each investor to subscibe the fund certificates to the Fund Management Company, Distribution Agent or relevant service providers;
•    Perform compliance monitoring of investment limits for each NAV cycle based on results from the Compliance Monitoring System operated by the Group's Business Processing Center
•    Fulfil reporting obligations to regulators and notify the Fund Management Company according to prevailing regulations;
•    Ensure timely response to customers’ inquiries related to Supervisory Services; provide quality service to customers;
•    Handle and promptly escalate to management related to issues arising during the operations of Supervisory Services;
•    Always update changes in current legal and market regulations to ensure compliance with current legal requirements and the Group's internal policies and regulations;
•    Review and update internal processes of Supervisory Services operations to ensure proper implementation

Key Responsibilities

•    Participate in bank’s projects;
•    Maintain a positive working relationship with stakeholders (internal and external);
•    Ensure timely delivery of report to clients within the agreed deadline and periodic reports within the timeline stipulated in prevailing regulations.
•    Be cost effective; optimise utilisation of resources
•    Perform gap analysis in process whenever there is new regulations as assigned by Functional lead;
•    Support function manager on internal and external audit work for audit purpose;
•    Support manager to ensure function’s compliance to Group’s policies, procedures and local regulatory requirements (KCI, CST, KCSA and internal and external audits requirements);
•    Actively provide initiatives to improve Supervisory Services Operational process
•    Cooperate with Functional Lead to deliver Supervisory Services Operations strategy & mission
•    Other tasks of Supervisory Services operations which are assigned by the Head of Financial Market Operations;

Strategy
•    Awareness and understanding of the Group’s and local business strategy and model appropriate to the role.

Business
•    Actively support the sales and services culture of the Bank
•    To provide positive feedback to clients on areas for improvement with the aim of strengthening client relationship
•    Maintain good relationship with stakeholder specially GBS, CDMG, CMO, Securities Operations, MFA, FM, CFCC, ALM, Clients and other stakeholders.

Processes
•    Co-work with team Lead to Manage the performance of Supervisory Services Operations;
•    Supervise the NAV valuation, check and ensure that the net asset value per fund certificate is correct, accurate and in accordance with the provisions of law and the Fund Charter
•    Check payment instruction in an accurate and timely manner to comply with Vietnam regulations, Fund's charter and the bank policy
•    Ensure function's compliance to Group's policies, procedures and local regulatory requirements (KCI, CST, KCSA and internal and external audits requirements);
•    Review compliance monitoring checking at each NAV cycles and then take proper action in case any breach is found. 
•    Review fund documents to ensure that Fund documents are compliance with prevailing regulations;
•    Handling client's inquiries relating to Supervisory Services Operations; 
•    Support Direct Manager or Head of Operations on all technical issues relating to Supervisory Services Operations.

People & Talent
•    Complete e learning as assigned by Group.
•    Self-motivate, train and develop to achieve high quality service to clients and avoid errors
•    Train and develop team members to achieve inter-sectional teamwork and total quality business unit and maintenance of quality service  
•    Coaching team members about management skills so that team members can manage to increase productivity 
•    Identify and motivate talents to become successors

Risk Management
•    Ensure compliance to all established procedures, regulations and Group Securities Services policy guide
•    Fully understand and comply with Group Supervisory Services Operations policies and local regulatory requirements and embed it in BAU and appropriately discharge duties as per Group Policies and Local regulations
•    Able to recognise implication of changes of regulations or market practices and take appropriate measures to keep the bank and clients informed and to protect their interest
•    Assist Lead of Supervisory Services Operations to monitor and manage operational risks including system and channel risks of the products and highlight any potential and actual breakdown of controls
•    Ensure approved generic Product Programs and their corresponding Country Addendums are in place before any product is accepted for implementation. Refer any instances of non-compliance to higher level for follow up and also highlight such instances to via KPIs and monthly operational risk reporting.
•    Keep Head of Supervisory Services Operations advised of financial and any extraordinary developments. Ensure accurate and timely submission of management and local regulatory returns
•    Manage and direct Operational Risk Management and Control for Supervisory Services Operations team to achieve at least an audit rating of “Satisfactory” up to line manager on any risks found during BAU activities

Governance
•    Fully understand and comply with Group Supervisory Services Operations policies and local regulatory requirements and embed it in BAU and appropriately discharge duties as per Group Policies and Local regulations
•    Ensure compliance to all established procedures, regulations, and Group Securities Services policy guide
•    Able to recognise implication of changes of regulations or market practices and take appropriate measures to keep the bank and clients informed and to protect their interest

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct.
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    GBS, CDMG, CMO, Securities Operations, MFA, FM, ALM, CFCC, Clients

Other Responsibilities
•    Embed Here for good and Group’s brand and values in country and the team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Skills and Experience

•    Accounting knowledge
•    Understanding on VN Securities Market
•    Excel, word
•    Management skills

Qualifications

•    University degree with 4 or 5 year operations experience in Supervisory Services Operations or accounting/auditing industry;
•    Broad knowledge of banking operation and banking practice.
•    Thorough knowledge of fund administration process and industry accounting standards.
•    Ability to handle variety of fast changing situations in terms of work pressure and clients’ requirements.
•    Ability to work independently and lead a small team
•    Ability to work under pressure
•    Helpful and willing to go extra miles
•    Operational Risk Management: Introductory
•    Product knowledge: Core
•    Capacity/capability planning: Introductory
•    Process Management: Core
•    Innovation through process improvement: Core
•    Additional Job specific skill or knowledge area e.g. relevant product knowledge: Core

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.