Job Summary

•    Drive productivity uplift by eliminating inefficiencies, optimising capacity, and ensuring delivery of agreed cost and headcount targets while maintaining service quality. Maintain strong oversight of BAU performance while providing thought leadership on transformation initiatives; delegate effectively to create leadership bandwidth for strategic priorities. Strengthen organisational resilience and flexibility by developing cross-skilled talent and enhancing fungibility. Drive cost efficiency and financial discipline across CLM Operations.

•    Take end-to-end accountability for delivering outcomes that enable business growth and elevate client value, ensuring CLM Operations consistently supports strategic and commercial priorities. Build a future-fit organisation by simplifying, digitising, and scaling operations to increase speed, efficiency, and responsiveness across all CLM processes. Improve client outcomes and strengthen internal stakeholder confidence.

•    Proactively manage risks, issues, and regulatory requirements by maintaining a strong control environment, ensuring timely escalation, remediation, and adherence to policy and audit expectations. Ensure consistent, high-quality execution by strengthening operational stability. Increase operational robustness and uplift people leader effectiveness.

•    Build inclusive, accountable, and high-performing teams that operate with integrity and confidence, role-model leadership expectations, and contribute to a positive, collaborative culture. Cultivate a motivated, engaged, and inclusive workforce.

Key Responsibilities

•    Understands the basic project management concepts, able to lead a medium-sized project team and able to interact with parties outside the team to pursue actions
•    Able to liaise with all stakeholders and teams working on the project in terms of following up actions and contribute when issues / concerns arise
•    Takes independent action to change the direction of events.

Other activities:
Business
•    Identify and eliminate process waste (excessive movement & wait time, defects, underutilized people/resources & nonvalue added processing steps).
•    Assess process health through key metrics
•    Analyses and remedies inefficiencies in processes
•    Ensure updated DOI’s and end to end system / process manual on a regular basis
•    Advises on multiple processes and trains staff. Instill in team the sense of urgency for change 

Processes
•    Identify and eliminate process waste (excessive movement & wait time, defects, underutilized people/resources & non value added processing steps).
•    Assess process health through key metrics
•    Analyses and remedies inefficiencies in processes
•    Ensure updated DOI’s and end to end system / process manual on a regular basis
•    Advises on multiple processes and trains staff. Instill in team the sense of urgency for change 

Risk Management
•    Analyses, interprets and monitors operations risk and suggests mitigation techniques to reduce such risk
•    Creates a positive internal control environment by demonstrating support for the agency's internal program through behavior, presentations, and discussions
•    Able to establish prevention and detection internal controls which address potential risks of inefficiency, ineffectiveness, fraud, abuse or mismanagement with reasonable assurance (i.e., meet cost/benefit criteria)
•    Balances risk against return when making decisions and directing others
•    Instructs others in the area of operations risk assessment and monitoring 

Knowledge
•    Possesses interpretive knowledge on the domain and works from the operations and technology perspective.
•    Complete understanding of risk points in the product.
•    Provides guidance and clarification to others on the principles of banking and products
•    Explains how principles apply to work activity
•    Obtains feedback, develops or recommends changes to policies and procedures
•    Researches and takes into account industry and product developments
•    Handles exceptions which are complex, is able to judge to a fair degree the consequences of the exceptions. 
•    Has in-depth understanding of processes and products with an awareness of linkages with other products/ process, linkages with various systems, hub resources and country resources.

Qualifications

•    Bachelor’s degree in Banking or Finance preferred.  
•    Ideally 10+ years of experience in banking, analytical or another relevant environment
•    Strong team player, able to work in partnership with other individuals on day-to-day and long-term.
•    projects
•    Strong stakeholder management and engagement skills
•    Solution oriented; able to manage through complex situations and able to work well under pressure.
•    Strong drive to deliver.
•    Knowledge of Client Management processes and target operating model.
•    Experience in client service and/ or front office experience desirable; good product knowledge and
•    Knowledge of the region – preferably an on-the-job experience in the region
•    Excellent verbal and written communication skills is essential.
•    Fluency in English both speaking and writing is essential (additional language skills may be needed
•    based on local needs)
•    Project management skills desirable; attention to detail, strong follow-through, and good judgment

Skills and Experience

•    Manage Conduct
•    Business Facilitation: Leading initiatives to improve Client experience, efficiency, and cost management  
•    Manage Risk
•    Manage Projects
•    Business Governance & Support: Projects investment governance, product, and process governance, etc
•    Information Systems - Applications & PC Skills

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.