Job Summary

As a Senior Officer within the Cash Management Operation team at Standard Chartered, you will play a pivotal role in enhancing and developing our payment service products. The position requires a strong focus on positioning the processing centre as a key contributor to revenue generation by ensuring efficient, cost-effective operations aligned with the budgetary framework. You will be charged with minimizing operational costs such as courier and communication expenses and implementing controls to achieve budget adherence.

Your responsibilities will extend to maintaining the integrity of financial operations by preventing revenue leakage and ensuring all P&L account debits occur only with appropriate authorization. The role emphasizes delivering exemplary service levels to stakeholders and corporate clients guiding them on compliant money transfer solutions to countries with exchange controls.

Key Responsibilities

• Ensure all transactions within the Cash Processing Centre (CPC) are rigorously checked for authenticity, accuracy, and compliance with remitter instructions.
• Manage daily internal account reconciliations, promptly addressing discrepancies in sundry, erroneous, and CSA accounts with corrective actions.
• Resolve Nostro account unreconciled items rapidly to maintain accurate financial records.
• Consistently meet processing turnaround times as per service level agreements with all internal units.
• Handle enquiry and complaint resolution efficiently within predefined timeframes to uphold high customer satisfaction.
• Stay well-informed of all operational policies and product procedures related to cash management operations.
• Act as custodian for bank keys and bulk stock management when required, ensuring secure handling and accountability.
• Provide supervisory support across other desks, offering backup and guidance as necessary.
• Ensure cheques of various types including clearing, collections, and post-dated cheques are authenticated and processed accurately and timely.
• Maintain robust reconciliation practices for all financial instruments processed to prevent revenue leakage and unauthorized debits.

Skills and Experience

• Experience in banking or financial services, with a particular focus on remittance processing, cheque clearing, and cash management operations.
• Exceptional attention to detail, ensuring accuracy and completeness in processing financial transactions and reconciling accounts.
• Proven ability to work cooperatively in a team environment while taking end-to-end ownership of assigned responsibilities.
• A results-driven mindset with the capacity to maintain energy and optimism under pressure whilst delivering outstanding client service.
• Highly developed communication skills enabling effective negotiation, influence, and management of both internal teams and external clients.
• Ability to develop and sustain productive working relationships with peers, business partners, and clients.
• Comfortable engaging directly with clients and business stakeholders, with demonstrated capacity to understand client needs and offer appropriate operational guidance.
• A strong client focus, prioritising responsiveness and quality in service delivery.

Qualifications

• A Bachelor’s degree in Business, Management, Finance or a related discipline is essential to equip you with foundational knowledge relevant to banking operations and payments processing.
• Proficiency in English and Arabic languages is required to effectively communicate across diverse internal and external stakeholder groups throughout the Middle East region.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.