Job Summary

•    Provide high quality Governance & Monitoring support on Excess & Past due Monitoring, ASTAR Pack, EA Pack, CMS Monitoring and other Governance & Monitoring activity and ensure error free work with no operating losses, Deliver excellent service against agreed service standards, delivery standards for Ops CRC CIB

Strategy

Targeted Improvements

•    Act as a service partner, work together with RMs, in-country Client Management (CM), Operations and other key internal stakeholders to solve issues and identify opportunities to improve overall service for the clients
•    Ensure right approach towards implementation and adherence to DOIs
•    Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate

Business

•    Provide support on Credit Fulfilment process related to Governance & Monitoring for Corporate, & Investment Banking (“CIB”) and Wealth & Retail Banking (“WRB”) clients business sector
•    Provide support to resolve technical operating problems by conducting investigations, rectifying errors. 
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
•    Develop and maintain rapport with business stakeholders 
•    Adhere to first time-right principles
•    Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate
•    Undertake ad-hoc duties and when delegated by Line Manager

Processes

•    Provide high quality Governance & Monitoring support on Excess & Past due Monitoring, ASTAR Pack, EA Pack, CMS Monitoring and other Governance & Monitoring activity and ensure error free work with no operating losses.
•    Ensure Limits Drop instruction and reinstatement activity are done in time. 
•    Ensure Individual Productivity targets are met / surpassed
•    Accurate Preparation & timely Submission of Group / Governance & Monitoring reports and other MIS.
•    Handle basic queries and respond in a timely and proper manner.
•    To actively participate in BCP/DR and any other UAT
•    Any other activity assigned by the Line Manager

People & Talent

•    Provide effective orientation /guidance to new Joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
•    Develop and implement a personal learning plan with team manager to attain necessary competencies 
•    Successfully complete milestones as laid out in implemented personal learning plan

Risk Management

•    Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
•    Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk manager and Line Manager
•    Ensure a clear approach towards implementation and  adherence to DOIs
•    Report any deviation (if any) to appropriate authorities and obtain proper dispensations
•    Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework

Governance

•    Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
•    Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
•    Highlight significant issues/errors to team leader

Key stakeholders

•    Client Management (CM) representatives in Group
•    In-country Client Management
•    Credit Documentation Unit
•    Unit Operational Risk Manager 
•    Front Office (RMs, CMs, CCMs)
•    Credit Risk Approvers
•    CRC Limits Team

Other Responsibilities

•    Ensure that Productivity MIS is updated accurately and immediately after the completion of processing the respective transaction.
•    Ensure all control procedures prescribed for control of / Credit mate SIFs received are actioned as per SLA 
•    Actively participate in automation Initiatives
•    Embed Here for good and Group’s brand and values in Ops CRC CIB team; 
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications

•    Preferably Commerce Graduate / Postgraduate
•    18 Months of relevant work experience in the following areas:
•    Basic Product & process knowledge (knowledge in terms of customers, products and transactions)
•    Banking operations experience (Credit Risk, Documentation, Client Service, CDD, payments, trade, markets or other) and service-oriented attitude.
•    Core communication.
•    Strong Data analytical skills
•    Hands on experience in Tableau & Alteryx.

Skills and Experience

•    Operational Functions (Domain - Product, Process & Systems)
•    Process Management
•    Time / Resource Management
•    Operational Risk
•    Accuracy and Attention to Detail
•    Effective Communications

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.