Job Summary

•    Deliver Band 8B-level global cash and payment investigation activities, covering complex fraud-related, payment enquiry, return, recall and exception cases, with timely, accurate and risk-based resolution.
•    Operate as a senior individual contributor within Global Investigation, applying deep investigation judgement, payment knowledge and control discipline to manage higher-complexity cases, escalations and stakeholder queries.
•    Support protection of the Bank, clients and stakeholders by applying DOI/GDOI, regulatory expectations, operational risk standards and internal controls, while contributing to service quality, peer capability and continuous improvement across the Investigation function.

Key Responsibilities

Investigation Delivery and Case Management
•    Independently manage complex global investigation cases within agreed SLA, quality, risk and control expectations.
•    Analyse payment messages, transaction flows, CERS records, ScPay/eBBS/ATLAS information and supporting documents to determine appropriate investigation actions.
•    Handle fraud-related, payment enquiry, return, recall and exception investigation cases with strong documentation, rationale and audit trail.
•    Apply DOI/GDOI, regulatory requirements, operational risk controls, GPTS expectations and internal process standards consistently in case handling.
•    Act as a subject matter reference point for investigation queries, case handling approach and payment message interpretation within the team.
•    Escalate complex, urgent, high-risk, ageing or potentially client-impacting cases to the team manager and relevant stakeholders in a timely and well-evidenced manner.
•    Engage country, business, risk, compliance and operations stakeholders to support timely case resolution and clear investigation outcomes.
•    Identify recurring issues, process gaps, data quality concerns, control weaknesses or training needs and provide input for corrective actions.
•    Support service resilience through knowledge sharing, peer coaching, cross-training and contribution to continuous improvement across the Global Investigation function.

People and Talent
•    Non-people leader Band 8B role; contribute as a senior individual contributor by sharing technical knowledge, supporting peer coaching, strengthening team capability and acting as a reference point for complex investigation matters.
•    Maintain strong payment investigation, fraud investigation, message interpretation, risk and control knowledge expected of a Band 8B Senior Specialist.
•    Role-model the Bank’s valued behaviours, conduct standards, risk discipline and client-focused mindset in day-to-day activities.

Skills and Experience

Must-have Skills    
•    Global Investigation and Case Management
•    Payment Message and Cash Operations Knowledge
•    CERS / Investigation Systems

Other Skills
•    Operational Risk and Control Awareness
•    Stakeholder Communication
•    Data Analysis and Operational Reporting
•    Process Improvement

Motivations

•    Motivated by resolving complex, high-priority and risk-sensitive payment and fraud-related investigation cases accurately and efficiently at Band 8B Senior Specialist level.
•    Driven to protect clients, the Bank and stakeholders through disciplined investigation judgement, strong control adherence, timely escalation and clear stakeholder communication.
•    Energised by building SME-level investigation expertise, guiding peers, improving process quality and strengthening operational resilience within Global Investigation.

Qualifications

Key Experiences    
•    Strong Band 8B-level experience in payment investigation, fraud investigation, cash operations or related operational risk/control activities, preferably handling complex, escalated or high-risk cases.
•    Experience interpreting payment messages, transaction flows, investigation tools and supporting transaction information to determine appropriate case actions.
•    Ability to apply DOI/GDOI, regulatory requirements, GPTS expectations, operational risk controls and audit trail requirements in daily investigation work.
•    Strong stakeholder communication, problem solving, attention to detail and ability to independently manage priorities across SLA, quality, risk and control expectations.

Certifications / Qualifications    
•    No mandatory certification required.
•    Relevant banking, risk, compliance or fraud-related qualification is an advantage.

Languages    
•    Strong written and spoken English.
•    Additional language capability is an advantage where required by country or client coverage.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.