Job Summary

Job Title: Head, Securities Services Operations
Department: Securities Services Operations
Grade: Band 4 / K04
Number of Openings: 1

Key Responsibilities

  Strategy and Operational Leadership

• • Set the strategic direction and operating model for Securities Services Operations in Korea, and oversee the safe and efficient delivery of securities settlement, securities borrowing and lending, corporate actions, and custody services for foreign investors.

  Client Service and Business Enablement

• • Deliver high-quality operational services to domestic and international financial institutions and institutional investors, ensure timely resolution of client issues and exceptions, and partner with Business and Product teams to support new client onboarding and product implementation.

  Investor Registration and Regulatory Reporting

• • Oversee accurate and timely investor registration and regulatory reporting activities performed on behalf of foreign-investor clients.

  Process and Change Management

• • Manage end-to-end processes across local operations and hub teams, and improve service quality, productivity, cost efficiency and controls through standardisation, automation and continuous improvement.

  People and Talent

• • Build a high-performance culture, manage team performance and capability through clear objectives and effective supervision, and drive talent development, employee engagement and a strong succession pipeline.

  Risk, Control and Governance

• • Proactively identify and mitigate operational, regulatory and client risks, and ensure that operational incidents, client complaints, audit findings and regulatory issues are promptly escalated and resolved. Oversee compliance with Group policies, local laws, the Code of Conduct and service level agreements.

Stakeholder Management

• • Collaborate closely with Business, Product, Client Management, Risk, Compliance, Legal, Finance, Technology and hub teams. Build and maintain effective relationships with regulators, exchanges, securities depositories, clearing houses, brokers and other market-infrastructure participants.

Qualifications

  Expertise and Experience

• • 15+ years of relevant experience in capital markets, securities services, derivatives or fund services, with deep knowledge of securities settlement, custody, securities borrowing and lending, corporate actions and related operational processes.

  Risk and Regulatory Knowledge

• • Strong understanding and practical experience of banking operations, operational risk management, internal controls, and relevant Korean laws and regulatory requirements.

  Leadership

• • Proven people leadership capability to lead a high-performing team with diverse backgrounds, strengthen organisational capability through effective supervision and talent development, and build a strong succession pipeline for sustainable business success.

  Decision-Making and Execution

• • Ability to analyse complex issues, set priorities, make timely and high-quality decisions, and execute transformation initiatives through to completion.

  Communication

• • Strong communication skills in Korean and English, with the ability to collaborate effectively with senior local and global stakeholders and external institutions.

Skills and Experience

  Securities Services Operations Experience

• • Experience in securities settlement, custody, securities borrowing and lending, corporate actions, foreign-investor registration or regulatory reporting.

  Service Delivery and Change Management

• • Experience managing service quality, productivity, cost and controls in a large operations environment, and leading process standardisation, automation and improvement initiatives.

  Governance and Risk Management

• • Experience in operational risk, regulatory compliance, audit management, governance and control frameworks.

  Market and Stakeholder Management

• • Experience working with key market stakeholders such as regulators, exchanges, securities depositories, clearing houses, brokers and global custodians.

  Global Collaboration

• • Experience delivering end-to-end operational outcomes through collaboration with Group, regional and offshore hub teams.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.