Job Summary

高净值客群客户价值主张本地推广

• 积极了解高净值客群管理部最新客户价值主张动向，熟悉掌握高净值客群客户现有权益。定期组织分支行团队开展关于权益内容的培训，促进所辖区域成员们了解最新的客户权益；在日常工作中作为客户价值主张本地推广大使（CVP Champion）可负责在第一线回复前线的疑问。
• 在合规要求基础上，协同总部积极推动高净值客群部客户现有权益在当地的施行，宣传渠道包括但不限于实体物料、电子渠道物料等；协同总部在当地开展权益的上线和推广工作。
• 权益发放过程中如遇客户咨询或投诉，积极反馈客户或联系权益提供方提供解决方案，保证客户权益的正常施行，避免潜在客户投诉升级。
• Understand the latest Affluent customer value propositions and actively promote to local frontline staff. Regularly organize region/city level training on Affluent CVP to ensure frontline staff are familiar with the latest CVP and new initiatives from Affluent Segment
• Assist Segment HO to actively promote the implementation of existing CVP and client privileges in the local area, including client campaigns, seasonal admissions, etc.;
• Actively provide feedback/solutions to customers and avoid potential customer complaints escalating.

合作伙伴签约及维护

• 基于对我行客户价值主张的深刻了解，善用渠道资源互换共融，有针对性地拓展及维护签约伙伴，打造高净值客群生态体系，为银行现有客户提供更多优质和高端的客户权益。
• 了解当地市场动向，目标客户需求，竞争者动态等信息，挖掘能促进银行商业目标的潜在合作商机和市场信息，及时反馈至客群管理部。
• 在总行 DOI 的框架指引下，做好合作伙伴的全流程管理工作，包括合作机构拓展、审批、尽职调查、定期走访维护等。
• Leverage external channel resources to onboard and maintain corporate partnership eco-system, and improve customer experience and loyalty.
• Understand local competitor movement and target customer needs, capture market information and potential opportunities to boost up local Affluent business, and provide timely feedback to Affluent Segment.
• Ensure proper end-to-end management of partnership from onboarding, due diligence, regular review and maintenance in accordance with internal instructions and DOI.

客户活动管理

• 积极遵守总部业务指导方针，及时制定所负责区域的全年客户活动计划，合理申请活动预算，确保活动主题性明确，符合总部要求，以促进银行有效传达客户价值主张、推进新客户的获取以及现有客户的关系深化。
• 对负责区域内支行级别自主办理的小型客户活动提供指导与支持，确保其符合渣打银行市场营销活动标准，且合法合规地并有效地发起与执行各类市场活动以开发新的目标客户。
• 按照微营销市场活动相关流程规定，负责每月微营销活动计划的制定/收集汇总、合作商洽谈及询价、预算申请与控制、花费报销、参与活动的客户名单收集整理等，并及时准确地录入系统完成分配。
• Timely formulate the annual plan for client events for the responsible region/cities accordingly to business agenda. Effectively manage the marketing budget spending within the allocated amount.Ensure that the theme of the events is clear and meets the requirements of the Affluent Segment,In order to promote effective communication of Affluent CVP and support business growth on client acquisition and wealth penetration.
• Provide guidance and support for micro/mini customer activities independently arranged at branch level. Ensure that they comply with Standard Chartered Bank’s marketing activity standards, and effectively initiate and execute various marketing activities to develop new qualified priority clients and drive wealth penetration.
• Strictly adhere to the relevant internal policies and procedures. Responsible for the formulation of monthly event plan, negotiation with partners, budget application and control, expense reimbursement, collection of customer leads and timely input into system as required.

Key Responsibilities

Strategy
•    Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role. 
Business
•    Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates
Processes
•    Ensure effective management of operational risks across the Business and compliance with applicable internal policies, external laws and regulations.
•    Ensure execution of Business strategy in a safe and well controlled manner and on an end-to-end basis – incorporating infrastructure requirements and ensuring that they are fit-for-growth. 

People & Talent

• Develop talents using strength-based approach or career planning as well as personal growth.

• Demonstrate brand values in everyday life at work.
• Fulfil supervisory responsibilities in line with supervisory principles. 

Risk Management

• Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies;
• Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities;
• Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank;
• Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections;
• Cooperate with any investigations or reviews on regulatory failure such as accountability review;
• Properly perform the duties on management and ensure the effectiveness of internal control;
• Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and/or leadership;
• Be responsible for significant losses due to failure of effectiveness of internal control;

Governance

• Be alert of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
• Be responsible for delivering “effective governance”, capable to challenge fellow executives effectively; and willingness to work with any regulatory body in an open and cooperative manner
• Manage regulatory relationships in relation to the business remit
• Be responsible for appropriate escalation to any governance committees or to other stakeholders in senior management, risk or control functions as appropriate

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders

• Affluent Regional Head, City Manager, Branch Manager,BDE Team leader
• Wealth Team
• External partners
• External vendors

Skills and Experience

• Financial skills
• Data analysis skills

Qualifications

• Bachelor degree at least with major in Business / Finance / Marketing 
• Fluent spoken and written English / Mandarin

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.