Job Summary

•    To ensure smoothly operations for SSO CN client on boarding.
•    Processing of all Account Opening/Maintenance Service related documents efficiently and accurately under guidance from Senior Staffs and liaison between customers and stake holder to deliver efficient services to clients.  
•    To fully observe the current policies, operations procedures, service standard and regulations requirements when processing transactions.

RESPONSIBILITIES

Strategy
• To ensure smoothly operations for SSO CN client on boarding.
• Processing of all Account Opening/Maintenance Service related documents efficiently and accurately under guidance from Senior Staffs and liaison between customers and stake holder to deliver efficient services to clients.  
• To fully observe the current policies, operations procedures, service standard and regulations requirements when processing transactions.

Business
•    Strictly follow SSO CN DOI and JD, ensure the implementation of internal policy and compliance of regulatory requirements. 
•    To finish the product related returns in time. Establish statistic and filing procedure, ensure the accuracy and integrity of original records, contracts and other materials. 
•    To ensure the maker/checker mechanism is strictly followed in daily BAU.
•    Daily work must comply with the Money Laundering Prevention Requirement and the Code of Conduct. 
•    Shall be alert at all times to unusual or possible suspicious customer activity, and should report promptly any suspicious activity. 
•    Attend and finish internal and external training to be skilled and qualified for the job. 

Key Responsibilities

Processes
•    To be responsible for account related processing input making, ensure the effective control of risks through proper authority mechanism. 
•    To provide support and monitor investigation cases, through satisfactory resolution with the customer. 
•    To be aware and identify opportunities for cross selling the Bank’s products. 
•    Timely and accurate resolution to all customer/stakeholder enquiries on account setup and products. 
To maintain quality standards to ensure our services for above mentioned products, meets customers’ total needs, and that continued effort is made to exceed customer’s expectation. 
•    Ensure day to day BAU and post monitoring activities, guided by department operating instructions, guidelines, policies and standards set.
•    Safe keep and register business chops/key, user Id password and critical vouchers, follow handover policy. 
•    Processing relevant transactions and performing specific duties (e.g.  Reconciliation, regulatory reporting, callbacks, scanning, etc.) guided by the departmental operating instructions, guidelines, policies and standards set.
•    Periodically Back Up other clerk job within in branch operation if related concerned party is not available. Periodically to do CRM and KCSA self-assessment of daily processing, escalate according to acceptable risk threshold. 
•    Support LM build and update department BCP & BIA, and test periodically. 

People & Talent

•    Execute team operating standards set out by the Country Head of Client Services to ensure highest standards of service execution and related client communication.
•    Ensuring participation of training modules and track training completion.

Risk Management

•    Full awareness of the Bank’s risk management approach through 1st, 2nd, 3rd line of defense
•    Thematic analysis and review of client issues and complains in order to identify root causes and remediation actions.
•    Uphold highest level of code of conduct o ensure full compliance with regulations, policies, and procedures.  
•    No exception to completing mandatory trainings timely.
•    Comply with Operational Risk Framework set out for Client Service including but not limited to client identification, complaints and enquiry handling.
•    Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager.
•    Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.

Skills and Experience

<Copy skills and experience from Job Description>

Qualifications

• Bachelor’s degree or above
• Good communication skills
• Organised with attention to detail
• Good analytical skills
• Ability to inspire trust and confidence in clients creating credibility
• Effective interpersonal and communication (including questioning) skills including both English and Mandarin

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.