Job Summary

In the role, you will be responsible for supporting operations functions on securities services including fund accounting and compliance monitoring, reporting ad clerical support functions. 

Strategy
Partnering with Fiduciary and Fund Services product management to define functional and product strategy and selecting best paths for execution and support

Business
Awareness and understanding of the wider business, economic and market environment in which the Group operates 

Processes
Ensures compliance with group and country policies, code of conduct, regulations, and laws;
    Responsible for new fund launching / fund transfer-in / fund transfer–out / fund termination, documentation review, requirements review and preparing services level memorandum in accordance with operational guideline of Securities Services/Fund Services.
    Assist Head to oversee new business execution ensuring robust practice applied by sales, implementation, and operations;
    Partner with Countries and Financial Markets (FM) Sales to ensure the key services are being performed to the standard required. Alignment to FM growth targets and creating an agenda which mirrors the aims of the Product & Solutions and Delivery team
    Assist Head to monitor client service standards by Operations staff to ensure high-quality operational and client support services are provided in all countries;  
    Works closely with Fiduciary & Fund Services Head to ensure operational platforms support client service level agreements and internal benchmark as well as identifying opportunities for automation;
    Proactively works with Fiduciary & Fund Services Head to ensure development of pool of knowledgeable, mobile operations staff;
    Champions the identification and implementation of operational best practice across markets within region and with other regions;
    Assist Head to drive continuous improvement culture to maximise cost and processing efficiency

Key Responsibilities

People & Talent
    Assist Head to develop and embed a high-performance culture. Develops talent to ensure a high-quality succession pipeline. Drives improvement in people engagement.  Ensures the team is resourced and trained sufficiently;
    Assist Head to identify opportunities for cross-border secondments and attachments to enhance skills of key talents;
    Assist Head to Lead through example and builds the appropriate culture and values.  Sets appropriate tone and expectations from the Operations teams and works in collaboration with risk and control partners;

Risk Management

    Understands the main risks facing the Group and identifies, assesses, monitors, controls and mitigates accordingly;
    Manages Operations Risk effectively, including identification, communication, and remediation of risks to the relevant forums;
    Accountability – no audit fails, full remediation/root cause analysis and execution for ops losses.

Governance
    Embed the Group’s values and code of conduct in countries and hubs to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes, and regulations;
    Aligns the Operations agenda to global and regional business strategies, to global standards and the technology roadmap;
    Actively participates as required in Regional and / or Global committee or working group meetings;
    Reviews effective governance, oversight, and controls in the business and, if necessary, respectfully challenges unsatisfactory arrangements and recommends changes;
    Works with regulators in an open and co-operative manner.

Skills and Experience

FMO (FSS) Technology & Operations Global Teams
    Country Operations Heads
    Operations Risk groups
    COO Functions
    FM Product & Sales, Relationship Manager 
    Client Services Manager of TBCM/OCS/Implementation Manager
    FMO (FSS) Legal & Compliance Teams
    CMS Cash Management Services 
    The client 

Qualifications

    Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank  
审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力；
    Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections
对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任；
    Cooperate with any investigations or reviews on regulatory failure such as accountability review
配合任何关于违反监管规定的调查或审查，例如，问责审查。
    Properly perform the duties on management and ensure the effectiveness of internal control
正确履行管理职责，并确保内控的效率；
    Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and/or leadership 
对负有管理和/或领导责任的事项引起或相关的违反监管规定事件或风险，承担相应责任。
    Be responsible for significant losses due to failure of effectiveness of internal control
为内控失效造成的重大损失负责。
      Properly perform the duties on supervisory, audit and risk control, including but not limited to 
正确履行监督、审计和风险控制的职责，包括但不限于：
    contribute in the formulation or amendment of audit, risk control and accountability policies
参与审计、风险控制和问责相关政策的制定或修改；  
    participate in the internal investigations or reviews on regulatory failure such as accountability review
参与关于违反监管规定的内部调查或审查，例如，问责审查。
    Be responsible for regulatory failure or risks arising from or in connection of failure to perform the duties on supervisory, audit and risk control
对未能履行监督、审计或风险控制职责引起或相关的违反监管规定事件或风险，承担相应责任

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.