Job Summary

As a Standard Chartered Collection Specialist, you’ll be a part of the Wealth and Retail Banking team and will play an important role within our Collections and Recoveries Unit. You’ll be the first point of contact for our customers, have the opportunity to help our clients meet their financial needs, and lead strategies to minimise our exposure to credit risk and save losses to the Bank.

About Wealth and Retail Banking 
Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs. 
 

Key Responsibilities

Strategy

1.    Provide meaningful BAU and ad hoc analysis reports to support senior management team to review and update collection strategy.
Business

1.    Ensure timely generate productivity/ performance reports to support operation of each team.
2.    2.Cooperate with each collection team and CACS RSS team to establish the collection system strategy and system daily administration.

Processes

1.    Cooperate with other team to establish and update the MIS and improve efficiency of whole team, ensure to provide the latest information to support the business team. 
2.    Cooperate with other team, participate in the strategy design optimization and maintenance of the collection system, and keep the business operation synchronized 
People and Talent 
1.    Oversee career development plans of key resources; To assure robust succession planning and adequate bench-strength for key positions
2.    To ensure capacity is managed in accordance with defined standards maintaining an active training and learning collections environment to ensure excellence in Collection Management.

Risk Management

1.    Ensure all collection MIS report are dependable based on an actual data and resonate logic. 
2.    Ensure the data security and information security.
Governance*
1.    Account for compliance with operational risk, against money laundering guidelines, reputational risk, Treating Customer Fairly policy, and local regulations on collection activities including but not limited to customer data privacy, physical contact, and use of third-party agency guidelines.
2.    To ensure maintain the highest standard of vendor governance.
3.     Responsible for Collections Department & contracted third party agency compliance to the Group Code of Conduct, Collectors Code of Conduct & Third-Party Agent Code of Conduct

Regulatory & Business Conduct*

1.    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
2.    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
3.    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.