Job Summary

•    Branch Operation Control Manager shall deliver supports in aspect of conducting quality assurance, monitoring, sample testing, escalating and other control activities, are responsible to conduct branch in a balanced approach on risk control with DOI, Conduct Guide, Group Operational Risk Policies, Internal Procedures and Regulation. The purpose of BOCM is to assist Regional Service Manager to conduct branch self-checking to give feedback & suggestion on branch operation management, ensure branch conscientiously implement the rectification, collect and escalate effective suggestions and issues. Meanwhile support RSM/DRSM to deliver standard mechanism / procedure / training to branch ops to ensure consistent branch service and control foundation across China.  

•    Devote to scrutinizing existing procedure, operation manual, continuously raise advice about process reengineering, cooperate with Affluent head office team and other counterparties, to streamline branch sales and service process, improve efficiency and client experience. 

•    根据分行网络部区域运营风险管理制度，运营管控经理执行质量保证、监测、抽样检查、上报及其他管理活动，旨在风险管理上，负责管理支行与日常操作指引，行为指南，集团运营风险政策，内部流程和法规达成一致。运营管控经理将协助区域服务经理对支行进行检查，并提出建议，协助支行认真落实整改情况，积极提出有效建议并及时反馈至区域服务经理。协助区域服务经理传达标准机制/流程/给予支行培训，以确保中国地区支行服务及管控标准保持一致。

•    致力于审视既有的流程，操作指引，能够提出流程优化的建设性意见，并与银行总部相关部门通力合作，落实流程优化，提质增效和改进客户体验的工作。

Key Responsibilities

•    Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies;
理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求；
•    Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities;
跟上本地问责法律法规的发展，以有效地确保并强化内控；
•    Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank;
审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力；
•    Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections;
对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任

•    Cooperate with any investigations or reviews on regulatory failure such as accountability review;
配合任何关于违反监管规定的调查或审查，例如，问责审查。

•    Assist line manager to conduct operational risk control and ensure robust execution management in place in terms of execution quality, accuracy and compliance operation which aligned with internal and external rules to minimize the potential risk with maximal productivity
协助直线经理执行运营风险管理，在保证业务的质量，业务准确性和合规性运营的方面，确保执行稳健的管理与内部和外部的规定相符。
•    Assist line manager to implement effective risk management process of risk identification, assessment and measurement, acceptance and monitoring to reduce gross operational risk exposure to acceptable levels within the risk appetite
协助直线经理实施有效的风险管理流程，包括风险识别，评估和测量，承受度和监测，使整体运营风险降至可接受的水平。

•    Assist line manager to have influence on the development of an operational risk culture which is forward looking, risk based and customer focus. Support line manager in ensuring branch service team adhere to laws and regulations, internal risk (including FCC risks as anti-money laundry, sanction, anti-bribery & corruption), compliance policies and the Group Code of Conduct; Well manage client complaints & CDD
协助直线经理在运营风险管控文化的发展上产生积极影响，使其成为有前瞻性，基于风险以及客户至上的运营风险管控文化。帮助直线经理确保支行服务团队遵守法律法规，内部风险管理（包括FCC风险，如反洗钱，处罚，反贿赂和反贪污），法规政策及集团行为守则，很好地管理客户投诉情况和完成尽职调查。
•    To be fully competent in control measure skills and methodology in conducting sample testing, quality checking, and monitoring; to be effective in identifying control process gaps, timely escalation of identified issues or risks, and effective actions to mitigate within the accepted timeframe.
具备执行抽样测试，质量检查和监测方面的业务能力；有效地识别管理流程中的缺口，对于识别到的问题及风险点能及时上报，并在可接受的时限内尽快采取行动尽可能降低风险带来的影响。 

•    To be responsible for monitoring all processes in the corresponding area and escalate any issues and risks to line manager and Contribution for our DOI design and finding opportunity in process effectiveness.
在相关区域内负责监测所有流程，如发现任何问题及风险，及时上报直线经理，并为我们的日常操作指引提供具有合理性建议，以实现流程具备有效性。
•    Assist line manager deliver standard mechanism / procedure / training to branch ops to ensure consistent branch service and control foundation across China. 
协助直线经理传达标准机制/流程/给予支行培训，以确保中国地区支行服务及管控标准保持一致。
•     Assist line manager and encourage local team to explore opportunities to deliver more cost effective and smooth deliver
协助直线经理并鼓励本地团队追求成本效益。

Self Development 自我发展及提升
•    Actively participate in various training programs arranged by the bank and keep self-learning on the laid down procedures/manuals and local regulation
积极参与完成银行安排的各项培训项目，主动学习银行内部流程/操作手册以及当地法规
•    Actively participate in various campaigns related to service team and achieve the target
积极参与与服务团队相关的各项活动并争取达到预期的活动目标
•    Develop multi-product knowledge and job skills to support different segments and sales channels
不断提升产品知识、工作技能，以便更好的支持各业务部门发展的需要
•    Implement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings
深入学习银行各产品知识及职业技能，确保业务及产品知识可以支持不同业务线发展需要

Customer Right Protection 消费者权益保护
•    Fully understand the importance of Consumer Rights Protection, prevent damage to consumers’ best interest
在日常营运工作中，协助分支行员工充分理解保护消费者权益的重要性，防止损害消费者的利益
•    Implement regulatory requirements related to Consumer Rights Protection, ensure to complete relevant trainings 
在日常营运工作中，协助分支行员工始终遵守与消费者权益保护相关的法规要求，且确保完成相关培训
•    Always embed Consumer Rights Protection mindset when performing daily work
在日常营运工作中，协助所在分支行员工始终谨记以保护消费者权益为基础执行工作

Strategy
•    Awareness and understanding of the Group’s business strategy and model appropriate to the role. 

Business
•    Awareness and understanding of the wider business, economic and market environment in which the Group operates 

Processes
•    Responsible for executing and supervising the Budget process. 

People & Talent
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
•    Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
•    Employ, engage and retain high quality people, with succession planning for critical roles.
•    Responsibility to review team structure/capacity plans.
•    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management
•    The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
•    Act as the [Process] risk control owner under the Group’s Risk Management Framework (including relevant Operational Risk Framework ownership for [Liquidity] risk. 

Governance 
•    Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas 
•    Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    List all responsibilities associated with the management of stakeholders e.g. regulators, other bank teams

Skills and Experience

•    Financial skills

Qualifications

•    Mobility work to different cities for on-site supervision where necessary 
可以在不同城市工作以便有效的进行现场团队管理及监督
•    A university degree with 5 years of banking operations experience and 2 years in management role in both retail product 
本科学历，5年银行运营工作经验，其中2年在管理岗位，熟悉个人银行相关产品业务
•    Sound knowledge of bank products, services, procedures and regulations, equities markets, unit trusts and other personal investment services; 
丰富的银行产品、运营及服务、监管规定、理财投资市场产品及服务的知识
•    Fully competent and experience in sample testing methodology, conducting quality check and assuring operational risk being properly managed in the first line;
善于使用有效检查工具和逻辑方法，有足够的检查经验和能力，并具备评估风险和潜在风险的能力

•    Strong interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations
善于沟通，具备与不同背景及职务的员工合作的能力，遇到复杂及困难能够有效处理并解决
•    Team player who shows initiative and assertiveness and good leadership qualities to motivate the team;
良好的团队合作精神，有创新精神，自信，具备良好的团队管理能力推动团队的发展
•    Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements;
能自我激励，不断在工作中可以自我挑战提升业务知识及技能，以满足工作的需求
•    Good command of both spoken and written English and Mandarin. 
良好的中英文说、写能力
•    Bachelor’s degree or above
本科以上学历

•    Other than above roles, job holder should follow other job duties and responsibilities assigned by line manager from time to time. 
除上述工作职责外，员工应遵循办理直属经理随时指派的其他工作和任务。
•    Above key responsibilities and selection criteria are the major assessment to assess the staff if qualified during probation and competent after probation. Failing to satisfy any of the aforesaid requirements, or failing to pass related new jointer training (including but not limited to the “CPBB Essentials”), the employee will be deemed not meet the recruitment requirement for passing probation, and the Bank is entitled to terminate the employee’s employment contract immediately. For employee who has passed the probation, failing to pass the related new joiner trainings (including but not limited to the “CPBB Essentials”) and will be taken as assessment basis for job incompetency. 
以上的主要工作职责和岗位聘任要求是用于考核试用期是否符合录用条件和工作胜任与否的标准。倘若员工未能满足前述要求，或未能通过入职相关培训测试（包括但不限于“CPBB Essentials”入职培训等），则该员工将被视为不符合试用期的录用条件，银行有权立即终止员工的劳动合同；对于已过试用期的员工，未能通过入职相关培训测试（包括但不限于“CPBB Essentials”入职培训等），将作为不胜任工作岗位的考核依据。

•    Accountable for implementing and complying with AML requirements when performing duties.    
在履行责任时，需要执行并遵守反洗钱规定。

•    Please note that the job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.  
需要注意，岗位职责会于每年根据岗位目标进行审核，如有需要，将会进行岗位职责的修改，并得到员工和直线经理的同意。

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.