Job Summary

Strategy
•    To support SME Banking growth through Strategic Initiatives, including but not limited to financial institutions with digital / internet / mobile lending platforms, eCommerce / online store operators, government departments (e.g., tax / custom authorities), Fin-tech companies and accounting software companies. 
•    Support in line manager to develop and implement the SME Banking segment strategy by region and/or by industry.
•    Support in enhance customer value propositions through in-depth market research and develop appropriate SME Banking strategies with the rights to win; Coordinate the team to implement GBA / YRD initiatives to support the bank strategy.
•    Support in line manager to develop segment dashboard to track the customer base structure and NTB healthiness
•    Develop industry / sector in-depth analysis with insights of industry trend, characteristics, revenue stream, banking potential and etc..
•    Execute client segment strategies and client campaign delivery.
•    Enhance SME Banking client communication, sales kit, CVP, market research.
•    Leverage customer and performance analytics to determine segment strategies, effectiveness of relationship and performance management model deployed.
•    Assist line to deliver the strategic key agenda.

Key Responsibilities

Strategy
•    In line with the commitment to serve SME segment by supporting their high-quality development needs, SME department will continue to extend the coverage of financial services, uplift comprehensive financial service capabilities for SMEs, as well as provide one-bank financial solution to support SMEs’ whole life cycle growth (from start-up to cross-border expansion).

Business
Segment & portfolio Management.
•    Assist line manager to develop & execute the segmentation strategy & refine SME BANKING Segment CVP
•    Implement with segment related marketing events, promotions, and client campaigns.
•    Manage external customer communications through close collaboration with MKT, MMM and frontline.  
•    Coordinate and liaise with stakeholders to carry out the plan and achieve expected delivery.
•    Assist line manager to establish the structured frontline sales and service model to ensure CVP delivery.
•    Assist line manager to conduct customer segmentation, working closely with Data Analysis to provide insightful analysis for SME BANKING strategy and value proposition to drive business result via leads campaign, improving deal success rate and turnaround time.
•    Optimize leads assignment process and design/provide effective tools to frontline.
•    Perform dimensional analysis on SME BANKING portfolio to highlight segment focus as well as potential business opportunities.
•    Market intelligence on servicing SMEs. Recommend adoption where there is business case.
•    Optimize leads assignment process and design/provide effective tools to frontline;

Processes
•    Ensure that the segment initiatives related processes are smooth and sound.
•    Engage with frontline and product to ensure that the process at the execution level is sound and smooth

People & Talent
•    Perform professionally as a team player to lead, co-work, or support in all SME Banking related initiatives.
•    Enhance & multiply the quality & depth of direct reports in SME Banking family.
•    Drive performance through clear objectives via scorecards, KPIs.

Risk Management
•    Ensure effective and efficient operations without sacrifice on control and service quality. Continually look at opportunities for process improvements
•    Work with Compliance, ensure adherence to regulations particularly relating to SME Banking segment and Alliance Management
•    Work effectively across SCB, using values behaviors to drive sustainable business growth.
•    Adherence to laws and regulations, internal risk and compliance policies (including anti-money laundering, sanction, anti-bribery & corruption and relevant FCC risks) and the Group Code of Conduct

Compliance & Control
•    Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.
•    Contribute towards achieving and maintaining satisfactory audit rating.
•    Contribute towards ensuring that the value stream is fit for growth and have effective controls framework.
•    Fully understand the importance of fraud prevention, prevent fraud risks, maintain safe and steady operation of the position, implement regulatory requirements of fraud prevention, strictly execute DOIs of the department, ensure to complete relevant trainings and embed fraud prevention in daily work.”
•    Fully understand the importance of consumer rights protection, prevent damage to consumer’s best interest, implement regulatory requirements related to consumer rights protection, ensure to complete relevant trainings and to always embed consumer rights protection mindset when performing daily work.”
•    Failing to pass WRB essential for sales will be considered as assessment basis for job incompetency.
•    Accountable for implementing and complying with AML CDD/Sanction requirements when performing duties: 
•    Ensure timely escalation of suspected or known transactions which are in breach of Group policy and procedures or local regulatory requirements.
•    Full compliance with AML CDD/Sanction related policy and procedures of Group, Country and local regulatory when performing BAU tasks.  
•    To comply with all compliance requirements with high alertness to MLP procedures and take the lead at all times to be alert to unusual or possibly suspicious customer activity and must report/escalate up on any suspicious transaction. 

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles. Act responsibly and within your authority, Use good judgment, Speaking Up, Comply with laws, regulations and Group standards, Fight financial crime, Reject bribery and corruption, Ensure fair outcomes for clients, Manage conflicts of interest, Do not engage in or support insider dealing, Protect confidential information, Compete fairly in the market place, Treat colleagues fairly and with respect, Be open and honest with regulators – give them your full co-operation, Respect our communities and the environment

Key stakeholders

•    Collaborate with internal stakeholders including SME Banking Product, SME Banking Frontline, SME Banking BMO, Marketing, Network corridors, GBA, YRD, Compliance, Legal, S&T, MO, BRM, Finance, Group SME Banking and IT... etc

Other Responsibilities
•    Embed Here for good and the Group’s brand and values in the region/country.
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
•    Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies.
•    Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities.
•    Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank.  
•    Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections.
•    Cooperate with any investigations or reviews on regulatory failure such as accountability review.
•    Understand, acknowledge, and comply with the requirements as set by all applicable regulators.
•    Ensure to perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank.
•    Ensure to timely handling the various regulatory requirements under appropriate permission, e.g. report, survey, consulting paper, research paper, inspection, regulator queries regarding regulatory submission (if any), etc. 
•    Properly perform the duties on management and ensure the effectiveness of internal control. 
•    Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and/or leadership.
•    Be responsible for significant losses due to failure of effectiveness of internal control.  

Skills and Experience

•    SME Banking
•    Customer Experience Management 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.