Job Summary

Strategy:
•    Develop and execute a comprehensive client acquisition strategy for SME banking, ensuring full alignment with the bank’s overall growth objectives.
•    Lead market analysis to identify new growth opportunities, target customer segment, and emerging trends to inform strategic priorities.
•    Define the value proposition and go-to-market strategy, differentiating the bank from competitors.
•    Ensure accurate and timely delivery of client journeys, scripts and offers with appropriate infrastructure in place.
•    Work with stakeholders to ensure achievement of Segment-view acquiring targets. Conduct root cause analysis and debottleneck issues, as required.

Business:
•    Own and be accountable for the new client acquisition P&L
•    Drive sustainable growth by acquiring new-to-bank SME clients within the defined risk appetite.
•    Work closely with Finance, Segment, Product and Performance Management Teams to define overall performance standards and KPIs.
•    Monitor and analyze sales performance metrics, taking corrective action to ensure financial targets are met or exceeded.
•    Build and manage a robust pipeline of prospective clients, ensuring a steady flow of high-quality opportunities.
•    Work in collaboration with CIB/Affluent teams to ensure effective account planning process through ensuring of smooth operating rhythm, tracking process of successful referrals and pipeline management.

Processes
•    Contribute towards improving the end-to-end process for SME with focus on quality in delivery and cycle time .
•    Manage the productivity and efficiency of the value stream jointly with Functional Business Heads
•    Leverage CRM systems to track performance, manage the pipeline, and ensure strict process adherence.

People & Talent
•    Lead, mentor, and inspire a high-performing team o Acquisition Managers.
•    Set clear performance objectives, conduct regular reviews, and foster a culture of accountability and excellence.
•    Identify talent gaps, recruit top-tier talent, and develop succession plans for key roles within the team.
•    Invest in the continuous training and development of the team on product knowledge, sales techniques, and risk awareness.

Compliance & Control
•    Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.
•    Contribute towards achieving and maintaining satisfactory audit rating.
•    Contribute towards ensuring that the value stream is fit for growth and have effective controls framework.
•    Accountable for implementing and complying with AML requirements when performing duties.
•    Ensure timely escalation of suspected or known transactions which are in breach of Group policy and procedures or local regulatory requirements.
•    No material deficiencies, as defined in CDD procedures, when onboarding new customers.
•    Full compliance with AML/CDD related policy and procedures of Group, Country and local regulatory when performing assigned and BAU tasks.  
•    Contribute towards ensuring that the value stream is fit for growth and have effective controls framework.
•    To comply with all compliance requirements with high alertness to MLP procedures and take the lead at all times to be alert to unusual or possibly suspicious customer activity and must report any suspicious transaction to respectively Unit MLPO via line manager or directly to the Country MLPO.
•    Fully understand the importance of fraud prevention, prevent fraud risks, maintain safe and steady operation of the position, implement regulatory requirements of fraud prevention, strictly execute DOIs of the department, ensure to complete relevant trainings and embed fraud prevention in daily work.”
•    Fully understand the importance of consumer rights protection, prevent damage to consumer’s best interest, implement regulatory requirements related to consumer rights protection, ensure to complete relevant trainings and to always embed consumer rights protection mindset when performing daily work.”

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles [Act responsibly and within your authority, Use good judgment, Speaking Up, Comply with laws, regulations and Group standards, Fight financial crime, Reject bribery and corruption, Ensure fair outcomes for clients, Manage conflicts of interest, Do not engage in or support insider dealing, Protect confidential information, Compete fairly in the market place, Treat colleagues fairly and with respect, Be open and honest with regulators – give them your full co-operation, Respect our communities and the environment
Other Responsibilities
•    Embed Here for good and Group’s brand and values in SME Banking; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
•    Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies.
•    Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities.
•    Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank.
•    Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections.
•    Cooperate with any investigations or reviews on regulatory failure such as accountability review.
•    Properly perform the duties on management and ensure the effectiveness of internal control.
•    Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and/or leadership.
•    Be responsible for significant losses due to failure of effectiveness of internal control.

Skills and Experience

•    10 years of relevant banking experience
•    Solid experience in corporate banking.
•    Prior experience in sales management
•    University degree in banking and finance or accounting preferred
•    Ability to lead and deliver in a dynamic environment with constantly changing marketing conditions

Role Specific Technical Competencies

•    Financial skills
•    Data analysis skills
•    Risk management skills 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.