Job Summary

• Focus on Affluent people strategy on frontline staff’s comprehensive capability management and development. Provide professional support to drive the rapid business growth in a healthy business culture on People Focusing.

• Provide systematic people development plans and projects on equipping with the knowledge, skills, and resources to deliver outstanding customer experience.

• As a Frontline Enablement team, you will be at the forefront of driving operational efficiency, employee engagement, and business performance improvement across all frontline staffs.

Key Responsibilities

Strategy*

Follow Affluent business strategy on people development, take responsibility on talent development, people managers management and leadership improvement and sales enablement.

Support and implement the people agendas follow Group business and model appropriate to the role.

Business*

Observe, harvest and analysis business learning needs and people development requirements, support shaping existing training interventions and design new training program or workshop for special requirements.

Continuously update training materials to reflect changes in products, conducts and bank policies. Evaluate the effectiveness of training programs through assessments, feedback sessions, and performance metrics analysis.

Processes*

Support to manage frontline salespersons training and certification quality, enhance E2E process and tools to complement training delivery whereas applicable.

Keep logistic and training administration under ROTE requirements and standards.

Collaborate with cross-functional teams to review and streamline business process.

Identify bottlenecks and inefficiencies and implement solutions to improve productivity and quality.

People & Talent*

Maintain frontline staff’s capability data, analyse performance data to identify trends and areas for improvement.

Develop action plans to address performance gaps and enhance overall team performance.

Foster a positive work environment and promote employee engagement initiatives within the frontline workforce.

Skills and Experience

Bachelor’s degree & above

Fluent English

Qualifications

<Add relevant qualifications, if required for the role.>

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.