Job Summary

•    Support CPBB Head and Head of Business Banking to determine and prioritize business strategies and support key strategic programmes & initiatives to ensure key actions are being captured, tracked and completed.
•    Coordinate internal resources and work closely with other business segments to monitor full team’s commercial results, contribute to internal cross-team projects to standardize and improve banking processes and systems.

Sales & Performance Management
•    Provide management direction to frontline team related to sales management initiatives including pipeline management and business planning, activity and productivity improvement, HC optimization, sales incentives, sales campaigns. 
•    Support senior management to produce timeline reporting and key business performance statistics to facilitate management decision.

Training & People Development
•    Develop staff training and people development program to upgrade frontline capabilities and staff engagement, including but not limited to routine staff training, Elite Club, Career Progression etc.

Branch Service & Optimization 
•    Drive strategic planning of BB Client Portfolio and Branch Projects including but not limited to management structure, geographical expansion plan, infrastructure, business focus, etc. 
•    Provide efficient, reliable, responsive and professional operations support to front-line and service team to ensure high class services to customer and operation excellence in term of execution accuracy, timeliness and effectiveness.       
•    Provide full support to front-line sales & service team for internal audits, regulatory on-site or offsite inspections and regular or ad hoc self-assessment, retrieving documents/information required, preparing management reports, tracking audit issues, CST findings and ensure management actions are completed within due date.
•    Lead end to end management of proximity service at central level including vendor mgt, settlement, group and country KPI/project deliverables, DOI update to meet group GPS/country standard if any
                                                                                                                                                                                                                                                                                                                                                                                                                                                
 

Key Responsibilities

Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead to achieve the outcomes set out in the Bank’s Conduct Principles [Act responsibly and within your authority, Use good judgment, Speaking Up, Comply with laws, regulations and Group standards, Fight financial crime, Reject bribery and corruption, Ensure fair outcomes for clients, Manage conflicts of interest, Do not engage in or support insider dealing, Protect confidential information, Compete fairly in the market place, Treat colleagues fairly and with respect, Be open and honest with regulators – give them your full co-operation, Respect our communities and the environment]

People & Talent
•    Perform professionally as a team player to lead, co-work, or support in all SME Banking related initiatives.
•    Enhance & multiply the quality & depth of direct reports in SME Banking family.
•    Drive performance through clear objectives via scorecards, KPIs
•    Identify current and future employee development needs (skills, training, behaviour, coaching, and career path)
•    Identify and recruit new staff based on the staff planning with supports from local HR and HR business partner

Other Responsibilities
•    Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies
•    Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities.
•    Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank.  
•    Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections.
•    Cooperate with any investigations or reviews on regulatory failure such as accountability review
 

Skills and Experience

• Portfolio Management    
• Financial Analysis    
• Small Business Banking    
• Customer Experience Management    
• Planning: Tactical, Strategic
• Key Performance 
• Business Analytics    

Qualifications

•    A university degree with 5 year or above related corporation operations experiences for normal member and 8 years or above for team leader
•    Sound knowledge of bank products, services, procedures and regulations, equities markets, unit trusts and other SME banking product & services.
•    Comprehensive knowledge and experiences of sales management , portfolio management, strategy planning. 
•    In-depth knowledge of operational risk management and reputational risk management.
•    Excellent interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations. 
•    Team player who shows initiative and assertiveness and good leadership qualities to motivate the team.
•    Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements.
•    Good command of both spoken and written Mandarin and English. 
•    Considerable experience in running projects (with PMP/Agile or other relevant certification preferably)
•    Ability to conduct stakeholder’s meeting, workshop, gathering of user requirements for system development & enhancements, perform UAT etc.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.