Key Responsibilities

Strategy*
•    To have an adequate and relevant collection strategy commensurate with the size and risk of the portfolio.
•    Ensure all collections policies and procedures comply with Group Policies and Standards.  Assure proper and updated documentation of all in-country policies and procedures are maintained at all times.
•    Communicate, on a regular basis, to counterparts in Credit functions, & business streams, on market intelligence &/or significant shifts in customer/segment behavioural patterns, to facilitate timely revisions to policies, procedures, and business strategies, as appropriate.
•    Provide inputs into Loss Forecasting based on collection inventory and most recent flows, highlighting any large items.
•    Ensure all required dispensations are raised and valid with corrective actions in place prior to expiry.
•    To adhere and comply with Local Regulator Guideline, Global Credit Standards, Credit Policy Manual and Collection Process Standards.
•    Ensure collection compliance with Group Compliance and Conduct Policies

Business

•    To ensure that the Collections department is managed efficiently and effectively, to enable it to meet business objectives, add value to the strategic direction, planning and performance of the WRB.

Processes

•    To ensure effective utilization of resources with objectives of minimizing credit losses, maximizing recovery and managing costs.
•    Accountable for satisfactory closure of issues/gaps arising from Internal Audits, peer reviews, external vendor audits and regulatory reviews.
•    Effectively manage external vendors to deliver high performance with effective control.
•    Ensure Collections and Recovery Scorecard reviewed monthly and hold Collection Incentive Forum on a quarterly basis.
•    Manage all costs/expenses of the Collections Department; ensure accuracy of balances and adequacy of accruals in the collections cost centres.
•    Effectively present country collection results including efficiency and effectiveness in monthly collection forums.
•    Responsible for preparing the plan to deliver on Loan Impairment budget for the year.
•    Manage costs within budget and forecasts; understand costs drivers, trends & seasonality, and monthly budget/actual/forecast variances.  Accountable for accuracy of cost submissions to Group

People and Talent

•    Maintain an organization structure that is aligned with Group Target Operating Model (TOM).
•    Oversee career development plans of key resources; To assure robust succession planning and adequate bench-strength for key positions
•    Enable and support cross department/cross country placements for department employees.
•    Minimise Staff Voluntary Attrition
•    Periodically review staff compensation package together with HR to ensure compatible to market practise.   
•    To ensure capacity is managed in accordance with defined standards maintaining an active training and learning collections environment to ensure excellence in Collection Management.

Risk Management

•    Drive ‘Straight through Collections’, to minimise or remove any manual activity.
•    To ensure that all collections activities are carried out in compliance with the agreed standards and with due recognition of the regulatory guidelines within the country and the overall OR framework.
•    Liaise with Collection & MIS Hub where appropriate to maximise benefits of centralisation.
•    To ensure uphold the principles of Treating Customers Fairly (TCF) during customer interaction

Key Responsibilities

Governance

•   Account for compliance with operational risk, against money laundering guidelines, reputational risk, Treating Customer Fairly policy, and local regulations on collection activities including but not limited to customer data privacy, physical contact and use of third party agency guidelines.
•    Accountable for the timely management of governance related work in his team, which includes but not limited to:  Collection strategy/dispensation renewal, vendor annual review etc. All policy (which includes above) renewal needs to be raised 60 days in advance and the Collection head is responsible for getting it completed before expire day.  
•    To ensure maintain the highest standard of vendor governance.
•     Responsible for Collections Department & contracted third party agency compliance to the Group Code of Conduct, Collectors Code of Conduct & Third Party Agent Code of Conduct
•    The operation of Collection must comply with the requirements of local regulatory regulatio

Regulatory and Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.