Job Summary

The jobholder as FSS Operations head is accountable for overall management and control of Securities Services Operations in China in compliance with both Group regulations, local laws and Service Level Agreements. The role should ensure all systems used are optimized as one integrated secure platform, providing both operational and cost efficiency, scale, synergy and a well-controlled operating environment, that is properly resourced with the right number and calibre of staff.

Key Responsibilities

The jobholder leads a dynamic, multi-product in FSS Operations team responsible for managing critical operational processes, controls and delivering a high-quality service to a diverse range of highly demanding clients. They are accountable for end-to-end delivery of in Securities Services Operations for a particular in China, ensuring that we are aligned F2B where certain activities are managed in our hubs, we mitigate any operational, regulatory or client risks and enable the Securities Services business.

The jobholder plays a role in the definition and implementation of transformation initiatives, service, and control standards in the country/market. The job holder leads a dynamic team responsible for delivering high quality services to some of the most demanding clients.  He plays a pivotal role in defining and maintaining operational services for large financial institutions, Global Custodians including leading international banks, broker-dealers, fund managers and insurance companies, social security funds. 

The role requires extensive collaboration with regional and country functions such as our hub operational teams (where relevant), Front Office, Sales, Client Management, Legal, Compliance, Risk and Product Management as well as a variety of internal support functions such as Risk, CFCC, Legal, ALM and Finance. To drive change in the local country teams when it comes to identifying opportunities for transformational projects but also in  managing the day-to-day processes and controls and ensuring regional priorities are being worked on as part of our global agendas.

The job holder carries out the end-to-end operational responsibilities in China and works closely with the other in FSS Operations country heads, central hubbed teams, country business head, regional and group risk heads. To ensure that the operational units perform optimally and can articulate a forward-looking view of business growth, emerging local trends, and regulations to develop a platform consistent with the Bank’s and business’ strategic ambition.

This role has supervisory responsibilities and the Bank’s supervisory principles must be followed. The jobholder monitors the performance of operations through key metrics such as – volumes, productivity, accuracy, service levels, losses/lapses, issues, risk registers and cost budgets. Collectively responsible and accountable for the setting and governance of infrastructure processes and frameworks for robust compliance and controls. There is a focus on people management and client engagement required.

Strategy
•    Strategy Contributes to the definition of best-practice global operating standards and operating environment within the Target Operating Model (TOM).
•    Implements and manages service standards, as defined by Central Operations and Governance guidelines, and defined within the TOM for the Securities Services business
•    Identifies strategic service delivery issues relating to technology, process, human resource, and service quality and implements appropriate solutions.
•    Ensures the operations teams are optimised and that resources are effectively managed to rapidly fill any service gaps identified.
•    Deliver a robust control environment which mitigates the risk of loss and safeguards the Banks assets.
•    Ensure the client experience is seamless based on efficient processing, timely resolution of client exceptions and is perceived as an enabler by the business to generate and retain client flows.

Business
•    Partner with the FSS business leads to ensure that the key services are being performed to the standard required. Alignment to FSS growth targets and creating an agenda which mirrors the aims of the Product & Client Services team.
•    Provides best-in-class operational client support service to address client’s operational queries and issues
•    Drives continuous improvement culture to maximise Processing efficiency with controlled Cost Income Ratio
•    Acts as escalation point for country level operational issues – identifies remedial solutions and oversees timely, efficient implementation when required.
•    Works closely with all members of the end-to-end journeys to ensure operational platforms support client service level agreements and internal benchmarks as well as identifying opportunities for automation

Operational Processes
•    Accountable for managing critical operational processes, controls and delivering a high-quality service to a diverse range of highly demanding clients. 
•    Accountable for end-to-end delivery of in Custody and Clearing Operations for a particular country/market ensuring that we mitigate any operational, regulatory or client risks and enable the FSS businesses. 
•    Ensures an efficient and effective end to end product journey for local and international clients across both the onshore and central teams.
•    Ensures that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines.
•    Identifies operational risks and enhances control mechanisms, both for in-country processes and services hubbed offshore (where applicable).
•    Update regional management in a timely manner on notable operational developments and issues and drives the resolution of thematic client issues and process issues.

People and Talent
•    Develop, encourages and embeds a high-performance culture; develops talent to ensure a high-quality succession pipeline; drives improvement in people engagement and ensures the team is resourced and trained adequately
•    Leads through example and builds the appropriate culture and values & sets appropriate tone and expectations from the team
•    Ensures that holders of all critical functions are suitably skilled and qualified for their roles, with effective supervision in place to mitigate any risks.
•    Periodically reviews team structure and supports opportunities staff development both within the country and into other markets. 
•    Sets and aligns job descriptions and objectives for direct reports and disseminates constructive feedback and rewards in line with their performance

Risk, Compliance & Governance
•    Apply established risk frameworks, policies, and standard operating procedures to support compliant transaction processing.
•    Identifies all potential risks within business and operations and assesses, monitors, controls and mitigates accordingly
•    Ensure adherence to regulatory obligations and internal control requirements.
•    Identify control gaps, operational risks, and emerging issues, escalating concerns through appropriate governance channels.
•    Support internal and external audits, regulatory reviews, and control testing activities and ensure impeccable audit reports
•    Embeds the Group’s values and code of conduct in the Operations team to ensure that adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations among employee’s forms part of the culture.
•    Ensures compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with not only local banking laws but also anti-money laundering regulations and guidelines.
Regulatory & Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the SS Operations China to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

Priority Skills
•    Financial Accounting
•    Financial Markets
•    Financial Operations
•    Internal Controls
•    Governance, Risk, and Compliance (GRC)
•    Financial Product Development
•    Trade Management
Other Skills
•    Settlement Management
•    Certification and Accreditation
•    Data Management
•    Escalation Management
•    Transaction Management

Motivations

•    Building trusted, long‑term relationships that deliver sustainable, risk‑adjusted growth.
•    Aligning products, regions and stakeholders around clear strategic priorities.
•    Applying sector‑ and segment‑specific knowledge and judgment to solve complex client problems and create value, leveraging data and AI‑enabled insights to deepen client understanding, sharpen focus and drive commercial impact.

Qualifications

•    Market Knowledge: – Thorough understanding of the wider business, economic and market environment under the ambit of Securities Services across various Asset Class. Minimum15 years + of relevant experience 
•    Business Strategy and Model: – Knowledge of the banks business strategy and model appropriate to the role
•    Risk Management: – Ability to identify, control and mitigate risks to which the organization is exposed
•    Financial Analysis: – Ability to interpret the firm’s financial information, identify key issues based on this information and implement appropriate controls and measures
•    Governance, Oversight and Controls: – Ability to assess the effectiveness of the firm’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
•    Advance Business English

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.