Job Summary

Ensure adequate resource for digital partnership management, better ongoing oversight for partners’ collection performance and compliance.

Ensure that the operation of digital partners complies with the group and local compliance requirements, ensure that operational capacity, efficiency, and quality meet the requirements of SCB project, form sustainable and competitive performance, and maintain a good cooperative relationship.

Key Responsibilities

Strategy

1.    Follow up on collection due diligence for the potential new partners launch including collection strategy.
2.    Refresh collection strategy documents for digital partners.
Business

1.    Ensure the operation meets the policy requirements via ongoing oversight/monitoring.
2.    Maintain relationship with partners and other relevant stakeholders to make communication smoothly.

Processes

1.    Cooperate with other stakeholders to complete BAU management of all existing partners. 
2.    Monitor relevant collection indicators, detect problems in time and find the root cause. 
People and Talent 
1.    Oversee career development plans of key resources; To assure robust succession planning and adequate bench-strength for key positions.
2.    To ensure capacity is managed in accordance with defined standards maintaining an active training and learning collections environment to ensure excellence in Collection Management.

Risk Management

1.    Provide oversight on digital partners of all collection process risk activities. 
Governance*
1.    Understand, acknowledge and comply with the requirements onindividual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies.
2.    Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities.
3.    Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank.
4.    Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections.
5.    Cooperate with any investigations or reviews on regulatory failure such as accountability review.
6.    The operation of Collection must comply with the requirements of local regulatory regulations, including but not limited to the following,
 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.