Job Summary

Customer sales and service

职责范围：
客户销售与服务

Key Responsibilities/Challenges: 

• Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies;
• Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities;
• Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank;
• Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections;

• Cooperate with any investigations or reviews on regulatory failure such as accountability review.
• Timely work out full year mircro-marketing events plan and apply micro-marketing budget for responsible cities. 
• Support BDE team micro-marketing events by providing guidance and marketing materials etc, make sure initiate and execute micro-marketing events to acquire qualified new to bank priority customers in compliance and legal way. 
• Follow micro-marketing related process, responsible for organizing/consolidating monthly micro-Marketing events, control cost, vendor negotiation and quotation, payment claim and participants list etc information consolidation, timely & accurately input into iRM system.
• Take initiative to align all city level Affluent Acquisition related MM resource and manage MM stakeholders at city level
• Actively participate in and support Product / Segment and other Bank’s marketing and promotional activities 
• Deliver micro-marketing and other involved promotional activities’ performance targets 
• Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures
• Ensure compliance of Management Manual, Operating Manuals and Bank’s laid down knowledge of the various products offered by all departments
• Accountable for implementing and complying with AML requirements when performing duties
• As the back-up of Affluent MM manager when this position is vacant or on leave
• Other business related work allocated by Line Manager.

Skills and Experience

Other then above roles, job holder should follow other job duties and responsibilities assigned by line manager from time to time. 
除上述工作职责外，员工应遵循直属经理随时指派的任何工作职责和任务。

Above key responsibilities and selection criteria are the major assessment to assess the staff if qualified during probation and competent after probation. Failing to satisfy any of the aforesaid requirements will be deemed not meeting the recruitment requirement for passing probation and the Bank is entitled to terminate the employee’s employment contract immediately. 
以上的主要工作职责和岗位聘任要求是用于考核试用期是否符合录用条件和工作胜任与否的标准。倘若员工未能满足前述要求则该员工将被视为不符合试用期的录用条件，银行有权立即终止员工的劳动合同。

Please note that the job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.  

请注意以上本工作描述将于每年制定年度工作目标时予以审核，如有必要将由直属经理和员工予以修订并达成一致。

In this document, Chinese version shall prevail over English version.
本文件若中英文表述不符，应该以中文为准。

Role Specific Technical Competencies

• Marketing skills
• Financial skills
• Data analysis skills

Qualifications

• A university graduate 
• Preferably having marketing experience gained in the banking and financial services industry or other industries no less than three years
• Sound knowledge of bank products, services and banking procedures preferred 
• Strong interpersonal and communication skills, ability to deal with all levels of people, well manage key stakeholders, often in complex and difficult situations 
• Team player who shows initiative and good execution 
• Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements 
• Good command of both spoken and written English and Mandarin

职位要求：

• 大学本科毕业
• 拥有银行与金融服务业或市场活动行业三年及三年以上经验者优先
• 熟悉银行产品、服务以及银行流程者优先
• 人际交往与沟通技能出色，有能力在各种复杂与艰巨的情况下应对各类人士及相关工作团队
• 具有良好的执行能力，团队合作精神，展示主动性与决断力
• 富有进取心，力求上进，扩充个人知识，提高个人技能，以符合工作要求
• 英语与普通话口语与书面表达能力俱佳

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.