Job Summary

Strategy
•    Awareness and understanding of the Group’s business strategy.
•    Collaborate with stakeholders to support business transformations. 

Business
•    Establish and maintain a close working relationship with key stakeholders and business partners to ensure full engagement, facilitate an open and direct communication of issues, needs, queries, and value-added participation of Operations in meeting overall business goals and objectives.
•    Support frontline for better Service and Product delivery.

Processes
•    Perform and ensure the quality of Liabilities & Cards Services BAU process and support Head, Liability Operations and Specialist Services to continue conducting the process enhancement.
•    Detect error opportunities in the process and work out the action plan to avoid occurrence.
•    Ensure the BAU process is fully in compliance with all relevant internal working DOI/procedure, Group policy and local regulation.
•    Ensure all the regulatory reporting is submitted on time and the quality meets regulatory and compliance requirements.
•    New process/product/system enhancement UAT/UVT support
•    Ensure exceptional cases and issues are appropriately followed up.
•    GBS BAU process monitoring and quality insurance.

Other Responsibilities
Embed Here for good and Group’s brand and values in XXXX [country / business unit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); [List all responsibilities associated with the role]

Key Responsibilities

Risk Management
•    Adherence to laws and regulations, internal risk and compliance policies (including anti-money laundry, sanction, anti-bribery & corruption and relevant FCC risks).
•    Comply with the appropriate control and assurance mechanism to comply with all internal and external standards and policies.
•    Understand and comply with applicable laws and regulations, the Groups policies, procedures and the Group Code of Conduct. 
•    Effectively identify, escalate, mitigate and resolve risk and compliance matters.
•    Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies.

Governance
•    Awareness and understanding of the regulatory framework, in which the Group and business operates, and the regulatory requirements and expectations relevant to the role; 
•    Ensure proper governance on data, systems, GBS and third parties in accordance to regulations and bank policies. 

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    [Fill in for  regulated roles] 
•    Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
•    [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation].
[Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries]
•    Serve as a Director of the Board of [insert name of entities]
•    Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) 
Key stakeholders

•    Country business teams
•    Group and Country functional teams including TTO, Finance, HR, SCM and Property 
•    Country and WRB COO teams
•    Local Risk teams including Legal & Compliance

Skills and Experience

• Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies 
  理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求. 
• Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities 
  根据本地问责法律法规的发展，以有效地确保并强化内控. 
• Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank 
  审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力. 
• Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections 
  对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任. 
• Cooperate with any investigations or reviews on regulatory failure such as accountability review 
  配合任何关于违反监管规定的调查或审查，例如，问责审查。 

Qualifications

<Add relevant qualifications, if required for the role.>

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.