Job Summary

• Drive and lead process design and maintenance when changes happen to ensure our DOI is always in line with business strategy, customer needs, GPS, external laws/regulatory requirements, and all SCG standards by DOI preparer in the team
• DOI implementation training and refreshment training by DOI preparer in the team
• UAT design and test for process relating to branch operations and services 
• Support LM to achieve operations excellence from central level that able to proactively and independently lead and follow through all front-line issues in term of process, system, understanding on DOI/regulatory requirements/GPS/group standard/legal terms, audit inspection, regulatory issues, and other ad-hoc issues/incidences/service complaints 

Key Responsibilities

• Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies;
• Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities;
• Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank;
• Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections;
• Cooperate with any investigations or reviews on regulatory failure such as accountability review;
• Learn, understand and strictly adhere compliance to local regulations requirements, bank policies and procedures in day-to-day responsibilities.                                       
• Drive and support cost optimization initiatives to achieve cost saving target from process side.
• Define, analyses and revamp key business processes and procedures in line with customer and frontline feedback
• Design new processes to support the launch of new products/services
• Design customer-centered processes that aims to enable an excellent customer experience in various end-to-end processes.
• Improve current processes using Operational Excellence methodology and tools across all products / functions within the Value Streams and drive continuous improvement discipline through standard work
• Assist various channels in resolution of specific business or procedural issues across departments
• Liaise with various departments to ensure that processes are integrated across the business and adopted correctly. Prepare and train functional work groups to ensure that they are competent with the business process flows, placing focus on quality customer service, control and cost containment

• Set targets for Service Level Agreements, Turnaround time, productivity and accuracy measures and ensure robust performance tracking and communication of benefits and results
• Build the culture and capability to support continuous process improvement within the business 
• Drive initiatives to improve processes through optimization, simplification and automation. And, through CST/Spot check/audit finding study at central level periodically, find opportunity for process revamp in term of better risk control or operations efficiency by working with front-line service mgr or leaders and drive it happen 
• Lead and support on behalf Affluent HO for all kinds of product/business initiatives and change requests from regulator/group/country in coordinating with project manager and other concerned parties to take ownership for driving the result, which include below key responsibilities:
  • Conduct feasibility study and brainstorm on initiatives 
  • Compile User Requirements 
  • Project plan and resource planning 
  • Project monitoring and quality control 
  • System & workflow integration 
  • Vendor evaluation, logistics and other related arrangement 
  • Functional Specification Review 
  • Conduct User Acceptance Testing 
  • Organize pilot test or implementation approach 
  • Conduct Post implementation review 

• Give full support to front-line service team for internal audits, regulatory on-site or offsite inspections and regular or ad hot self-assessment, retrieving documents/information required, preparing management reports, tracking audit issues, CST findings and ensure management actions are completed within due date.
• Support LM and team in achieving Anti Money Laundering Prevention
  • Accountable for implementing and complying with AML requirements when performing duties.
  • Must comply with their respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to AML Surveillance Team and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances. 

Skills and Experience

• ​​​​​​Financial skills
• Project management skills    

Qualifications

• A university degree with 5 year or above related for both retail and corporation operations experiences for normal member and 8 years or above for team leader
• Sound knowledge of bank products, services, procedures and regulations, equities markets, unit trusts and other personal investment services;
• In-depth knowledge of operational risk management and reputational risk management;
• Excellent interpersonal and communication skills, ability to deal with all levels of people, often in complex and difficult situations; 
• Team player who shows initiative and assertiveness and good leadership qualities to motivate the team;
• Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements;
• Good command of both spoken and written Mandarin and English. 
• Considerable experience in running projects (with PMP/Agile or other relevant certification preferably)
• Ability to conduct stakeholder’s meeting, workshop, gathering of user requirements for system development & enhancements, perform UAT etc

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.