Job Summary

Strategy
•    Drive the country roadmap, solution delivery and integration of all group and country systems in China by providing support to Business and Technology teams throughout the system development life cycle from project initiation to delivery.
•    Support Country T&O to develop transformative solutions and capabilities that align to business strategies with an end-to-end view. 
•    Support Country T&O to develop client related technology services strategies to enhance revenue potential and improve current utilisation of service provisions

Business
Lead team of application support engineers in managing country applications ensuring the compliance with group procedures and standards in service level, incident, change and risk management. The core responsibilities include: 
•    Conduct root cause analysis and ensure viable permanent solution is established and deployed.
•    Support business functions on ad-hoc business queries and issues of Country specific production system
•    Support System Reliability Engineering leads by driving system reliability improvements through monitoring, alerting, and application of software development best practices
•    Develop the monitoring solutions on top of existing observability platforms
•    Partner with application developers and architects to ensure our services are built for scale and performance
•    Manage technology services rendered by vendors and conduct regular SLA reviews. 
•    Work with the engineering teams to architect and build our services to simplify real-time troubleshooting and operational response to incidents and outages.
•    Engage actively in the system development life cycle by ensuring non-functional related requirements are considered such that the deployment is fit for purpose.  

Processes
•    Ensure project is implemented on time, within budget and with quality.
•    Ensure technology deployment in new project is fully meeting group level compliance and local regulatory requirement.
•    Develop standardized process for branch optimization / EUC/ technology projects and provide end to end service to the users.
•    Continuously improve the project quality and reduce project implementation cost
•    Contribute idea on how to use technology to help business drive the revenue target.
•    Fulfilled audit and risk management requirement of the project undertaken
 

Key Responsibilities

People & Talent
•    Support the country management team in creating a motivational and challenging environment for staff which is conducive to creativity and performance with customer centricity in mind.

Risk Management
•    Ensure that exposure to each form of technology risk in projects is understood and managed.
•    Ensure projects adhere to Internal and External Sourcing Policies and Procedures related to Technology.
•    Effective management of all Technology risks in projects including reporting high or very high rated risks based on Group materiality thresholds to the relevant Risk Committees.
•    Act quickly and decisively when any risk and control weakness become apparent in projects and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
•    Ensure all necessary external legal and regulatory controls are in place at beginning of projects related to Technology.

Governance
•    Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money laundering regulations and guidelines.
•    Balance business performance delivery and cost management with risk and control matters in projects to ensure that it does not materially threaten the Group, remaining within risk appetite
•    Take personal responsibility for understanding the risk and compliance requirements of the role. Understand and comply with, in letter and spirit, all applicable laws and regulations, including those governing anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters. Embed the Group’s values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture.

Skills and Experience

Key stakeholders

•    Business – Direct interaction with Country Management Team and direct reports to discuss strategic initiatives, contribute to business strategy and communication of Group Technology strategy and initiatives
•    Country and Group Risk teams
•    Group Technology 
•    Legal and Compliance (regulators)
•    Strategic Sourcing and Vendor Management 
•    Group Systems Development – on roadmap, new initiatives & project status, local implementations
•    Project Management Office

Other Responsibilities
•    Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
•    Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies
理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求；
•    Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities
跟上本地问责法律法规的发展，以有效地确保并强化内控；
•    Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank  
审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力；
•    Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections
对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任；
•    Cooperate with any investigations or reviews on regulatory failure such as accountability review
配合任何关于违反监管规定的调查或审查，例如，问责审查。

•    Properly perform the duties on management and ensure the effectiveness of internal control
正确履行管理职责，并确保内控的效率；
•    Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and/or leadership 
对负有管理和/或领导责任的事项引起或相关的违反监管规定事件或风险，承担相应责任。
•    Be responsible for significant losses due to failure of effectiveness of internal control
为内控失效造成的重大损失负责。

Qualifications

•    Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience.
•    Ability to understand how all parts of the business model work together including processes, operating systems, and application architectures.
•    Demonstrated ability to communicate the complexities of technical programs.
•    Excellent oral and written communication skills in English where Chinese will be added advantage.
•    Effective interpersonal skills and collaborative management style to include teamwork and team building ability.
•    Flexible in a fast-paced dynamic environment with shifting roles and responsibilities. 
•    Technically creative and open-minded.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.