Job Summary

The Markets Business & Client Solutions (MBCS) brings together the Global Markets Middle Office Team, Markets Client Solutions and the In-Country Markets Operations footprint to foster consistency in client and business face-off across products and geographies. 

Key Responsibilities

Strategy

•    Drive the implementation of all Financial Market Operation initiatives and achieving the quality objectives and standards required.
•    Contribute in achieving Financial Market operations delivery and service efficiency.
•    Ensure Financial Market Operations in compliance with Group policies and local regulations.
•    Meet own performance objectives and contribute in achieving Financial Market Operations objectives

Business

•    Work closely with Middle Office head to manage day-to-day operations within financial market framework
•    Assist Group outsourcing processing centre to oversight workflow to ensure that processing/documentation is delivered in accordance with a strong emphasis on control, efficiency, capacity, best practice, process alignment and regulatory requirements 
•    Network internally with colleagues, hub operations colleagues and customers to solve issues and improve efficiency

Processes

•    Book, reconcile, validate trader’s executions (including but not limited to FX, listed, Bond, FX Derivatives, IR Derivatives and Credit Derivatives)
•    Own query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation, in order to minimise risk
•    Understand the FX, listed, Bond, FX Derivatives, IR Derivatives and Credit Derivatives lifecycle from front to back and be the subject matter expert and go-to person for the core systems processing
•    Drive continuous improvement and innovate:
o    Partner with Technology to deliver transformation
o    Work with FO to identify booking model improvements and drive efficiency
•    Face of Operations to trading desk locally – primary point of contact:
o    Insulate FM from post execution processing / queries, represent Operations functions
o    Build team profile with the Front Office 
o    Stakeholder engagement, 2-way flow of information – “Trusted Advisor”

•    New business enablement and solutions, partner to deliver strategic FM initiatives
•    Constantly seek opportunities to improve global consistency, work closely with the Hubs (GBS) and other regions to close gaps and standardise processes. 
•    Build strong relationship with Hub teams (GBS) to facilitate efficient communications and speedy resolutions of issues:
o    Identify and close knowledge gaps within the Hubs through hands on training 
o    Daily KPI monitoring vs SLA
•    Engage with industry bodies and vendors to identify opportunities to enhances processes and systems and drive efficiency
•    Be the subject matter expert for MIS, cost-per-trade, touch points per trade – drive their evolution and identify areas to proactively add value through improved data
•    Be aware of, and strive to reduce, vendor costs
•    Operations representation for external/internal and regulator scheduled audits:
o    Ensure Audit points are addressed within timelines
•    Achieve regulatory compliance and future proof the Middle Office model through a strong understanding of current rules and anticipation of upcoming regulations
•    Adherence to Ops Risk Framework standards of implementation and process management:
•    Continuous review of procedures and booking model

People & Talent

•    Be a great team worker and contribute to a achieving a great place to work
•    Ensure the continuous self-development as per agreed growth plan
•    Be instrumental in a team of operations professionals and generate talents 
•    Work as a team and train fellow teammates 

Risk Management

•    Ensures adherence to country and global operating policies in area of responsibility, maintaining conformance and consistency of provision
•    Operate within the risk and control framework, i.e. take lead to minimize operational loss and manage regulatory breach, ensure no high-risk testing issue and/or material audit finding  
•    Escalate risk issues for immediate resolution and closure. 

Governance

•    Build a strong understanding of current rules and anticipation of upcoming regulations
•    Adherence to Ops Risk Framework standards of implementation and process management:
•    Continuous review of procedures and booking model
•    Understand MIS, cost-per-trade, touch points per trade – and identify areas to proactively add value through improved data

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

•    Front Office 
•    Product COO & China Financial Market COO 
•    Group Product Middle Office 
•    GMO teams (local/Hubs) 
•    GBS operations
•    Audit
•    Compliance 
•    Local Regulators

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.