Job Summary

To ensure the service efficiency within the branch as per the branch standard; promote the highest level of customer service and responsiveness; and to compliance with Global Process Standards on Customer Data Confidentiality.

Key Responsibilities

•    To ensure Account Opening procedures are strictly adhered to, as per policies and guidelines.

•    To be able to perform cash and clearing services. 
•    To maintain a close coordination with the Operations staffs to provide prompt and excellent service to the bank’s customers.
•    To be conversant with AML (Antimoney Laundering)/ CDD (Client Due Diligence) guidelines, Compliance policies and business processes
•    To ensure optimal customer service by efficient management.

•    To highlight security concerns to Branch Operation and Service Manager
•    To be able to detect any suspicious transactions, Money Laundering, forgeries etc.
•    To Initiative and drive to achieve set targets and service standards

•    To efficiently meet and greet the customers.
•    To guide customers to digital service.

•    Intelligently access the needs and problems of the existing customers and guide them.

•    To meet transaction processing standards.

•    To comply with all relevant money laundering prevention procedures.

•    To capitalise on cross-sell opportunities.

•    Improve workflow and processes to maintain highest quality of service delivery.

•    Keep clients informed of new products/services and promotional activities.

Our Ideal Candidate

•    Strong communication skills

•    Customer Service background

•    Basic MS Office Skills

•    Understanding of AML & Banking regulations

•    Cash Management experience

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.