Job Summary

Scope of Role:

Affluent City Manager is responsible for 
•    Providing city-wide (imply to the number of branches that one has oversight) strategic direction, guidance and leadership to the formulation and deployment of branch banking strategy. 
•    To ensure delivery of superior financial performance for Branch Banking and work closely with other sales & service teams to manage & deliver specific sales, service, governance & risk KPIs. 
•    Coordinate/engage with City GM to better enhance governance. 
•    Responsible for Micro-Marketing performance at City Branch Banking level.

Take overall responsibilities at the city including: achieve sales target, develop new customers and maintain customer relationships; operations and compliance management at the city; team management and promotion of team work.

工作范围：

分行网络部城市经理主要负责
•    制定该城市（该城市经理所掌管的支行）的战略方向，指导和领导支行战略的制定和部署
•    确保为分支行提供卓越的财务绩效，并与其他销售和服务团队密切合作，管理和交付特定的销售、服务、治理和风险关键绩效指标
•    与城市总经理密切合作，以更好的加强对分支行的管理
•    对城市层面的微营销活动负责

全面管理城市各项工作，包括：完成销售目标，开发新客户，维护客户关系；城市各项运营及合规管理；团队管理，促进团队合作。

Key Responsibilities

General

•    Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies;
•    Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities;
•    Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank;
•    Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections;
•    Cooperate with any investigations or reviews on regulatory failure such as accountability review;
•    Properly perform the duties on management and ensure the effectiveness of internal control;
•    Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and/or leadership;
•    Be responsible for significant losses due to failure of effectiveness of internal control.

总则

•    理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求；
•    跟上本地问责法律法规的发展，以有效地确保并强化内控；
•    审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力；
•    对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任；
•    配合任何关于违反监管规定的调查或审查，例如，问责审查;
•    正确履行管理职责，并确保内控的效率；
•    对负有管理和/或领导责任的事项引起或相关的违反监管规定事件或风险，承担相应责任;
•    为内控失效造成的重大损失负责。

Strategy Formulation & Execution and Financial Management
•    Deliver overall budgeted financials and KPIs for covered City and Branches 
•    Formulate and deliver City level branch strategy, optimized across segments
•    Align Branch Banking with Segment initiatives and contribute towards country financials and KPIs
•    Responsible for business development through typical activities like formulate/implement/monitor branch banking strategies, regional sales plans and Micro Marketing activities to acquire new customers, deepen existing relationships in the branch network, and align these with the business goals
•    Develop an infrastructure of efficiency and effectiveness throughout the branch banking business through resource optimization, process re-engineering and cost/capacity management across value streams and functions

战略制定、执行与财务管理
•    为所管理的城市和分支机构提供总体预算财务状况和关键绩效指标
•    制定和传达城市分行战略，实现跨部门优化
•    使分行业务与客群管理部的倡议相一致，为全国的财务状况和绩效指标做出贡献
•    通过制定/实施/监控银行战略、区域销售计划和微观营销活动等来获取新客户，深化分行网络中的现有关系，并使其与业务目标保持一致
•    通过资源优化在整个分行业务中开发高效的基础设施，跨价值流和功能的流程重新设计和成本/容量管理

Customer Experience & Relationship Management
•    Manage the branch banking customer portfolio for profitable growth by deepening and widening the customer relationship through customer contact and cross sell programs
•    Build a sustained Customer-centric culture where employees outserve our customers with insights on their needs and lead the market on Customer Satisfaction
•    Set/Monitor/Manage service delivery in the branch banking network to the highest competitive standards
•    Manage sales and service operations efficiency & efficacy for branches 
•    Create right culture and direction that match the Bank’s overall strategy
•    Migrate best practices among branches

客户体验与关系管理
•    通过客户联系和交叉销售计划深化和扩大客户关系，管理银行客户，实现盈利增长
•    建立一种持续的以客户为中心的文化，在这种文化中，员工通过对客户需求的洞悉来更好的服务客户，引领客户满意市场
•    将银行网络提供的服务设置/监控/管理为最高竞争标准
•    管理支行的销售和服务运营效率
•    创造符合银行整体战略的正确文化和方向
•    在支行间分享最好的做法

Leadership, People & Community Development
•    Build a motivated workforce with bench strength and strong local talent pipeline for future business growth and continuity
•    Coach, guide and manage direct reports of so that they deliver ambitious performance in line with country strategy /aspirations
•    Work to improve quality and depth of management talent across the board in Branch Banking 
•    Manage sales & service workforces within branch - capacity, scorecard

领导能力、人员和团体发展
•    为了未来的业务增长和持续性发展建设一支充满活力的团队，并提供强大的本地人才渠道
•    培训、指导和管理直接下属，以便他们实现符合业务战略的更好的绩效
•    努力提高分支行管理人才的素质和深度
•    管理分支行内销售与运营人员的业务能力和平衡计分卡

Risk Management & Control
•    Control and periodic check operational risks and work flows. Review key operational risks and efficiency indicators to ensure healthy business growth 
•    Ensure the business and external risks are anticipated and managed robustly with controls and the business is Fit for Growth
•    Ensure strict compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff. Ensure that effective controls are in place for the prevention of money laundering in line with Group Policy and Standards, and local legal and regulatory requirements
•    Represents the Bank, with respect to the area of responsibility, acting as an interface with regulatory and government bodies where necessary
•    Achieve KPIs set for operational, credit, people and risk parameters 
•    Recognize and exercise sound commercial judgment & respond and resolve issues appropriately 
•    Sound knowledge of all aspects of general banking, retail operations and credit operations / deposit and lending products / inspection and audit requirements, as applicable
•    Strictly follow and ensure endeavors by the sub-branch comply with PRC laws and regulations and with current and forthcoming regulations, ordinances and provisions issued by CBRC and other regulatory authorities;
•    Strictly follow and ensure endeavors by the sub-branch comply with current and forthcoming internal rules and with the code of conduct issued by the Company and SCB Group;

•    Must comply with their respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to AML Surveillance Team and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances;
•    Ensure team awareness of all relevant regulations and internal Risk & Compliance policies and procedures; ensure all Regulatory, Group Policies are adhered to in the sub-branch and proper risk controls are in place;
•    Under the leadership of the City General Manager: to manage and coordinate the implementation of AML and fraud risk control measures at sub-branch level as required,  ensuring that these control measures will be put in place and operated in an effective manner and that staff’s awareness on AML and fraud will be enhanced through regular trainings.
•    Under the leadership of the City General Manager: to support and provide assistance in any AML and fraud prevention related program, staff training or any other AML and fraud prevention related activities that may be required.
•    Under the leadership of the City General Manager: to escalate and report any significant AML issues and fraud incidents to senior management including the Head, FCR/Country MLPO for investigation, mitigation and resolution, and to report AML suspicious transactions in the first instance to relevant business MLPO and Country MLPO.

风险管理与控制
•    定期检查操作风险和工作流程。审查关键运营风险和效率指标，确保业务健康增长
•    确保业务和外部风险是可预测的，通过控制进行可靠管理，并且该业务适合增长
•    确保所有员工严格遵守银行和外部监管机构制定的所有法规和控制措施。确保根据集团政策和标准以及当地法律和监管要求，对防止洗钱采取有效的控制措施
•    在责任范围内代表银行，在必要时作为与监管机构和政府机构的接口
•    实现针对运营、信贷、人员和风险参数设置的关键绩效指标
•    识别和运用合理的商业判断，适当地回应和解决问题
•    全面了解银行业务、零售业务和信贷业务/存款和贷款产品/检查和审计要求（如适用）
•    严格遵守和确保支行遵守中国法律法规和银监会及其他监管机构颁布的现行和即将颁布的规章、条例和规定

•    严格遵守和确保支行符合现行和即将颁布的内部规则以及公司和SCB集团颁布的行为准则
•    必须遵守洗钱预防程序，随时警惕异常或可能可疑的客户活动，并应在紧急情况下向AML监控团队和直线经理以及直接向国家MLPO报告任何可疑活动，特殊情况除外
•    确保团队了解所有相关法规和内部风险与合规政策和程序；确保支行遵守所有监管、集团政策，并制定适当的风险控制措施
•    在城市总经理的领导下：根据需要管理和协调支行层面的反洗钱和欺诈风险控制措施的实施，确保这些控制措施的落实和有效运行，并确保员工对反洗钱和欺诈风险控制措施的意识。通过定期培训加强反洗钱和欺诈意识。
•    在城市总经理的领导下：支持和协助任何反洗钱和欺诈预防相关计划、员工培训或任何其他可能需要的反洗钱和欺诈预防相关活动。
•    在城市总经理的领导下：将任何重大AML问题和欺诈事件上报高级管理层，包括负责人、FCR/国家MLPO，以进行调查、缓解和解决，第一时间向相关业务MLPO和国家MLPO报告AML可疑交易

主要职责：

Key Measurable:
•    City Affluent performance 
•    Business drivers, including productivity measures (cost savings, revenue per $ cost, KPIs) specific to channel process improvements
•    Customer experience performance (including NPS, # active customers, PPC, complaints, TAT improvement, sales controllable errors, bundling)
•    People management (frontline attrition, My Voice, Training plan & execution for each job family, including certification)
•    Effective people development across the board and succession planning of key positions 
•    Monitor and drive tight control framework
•    Quality and effectiveness of:

•    Deployment of Affluent strategy
•    Coaching and development of direct reports 
•    Developing a top 1st and 2nd line management 

•    Ops losses, audit rating, KCS exceptions 

•    Ensure that all staff in the sub-branch fulfills compliance requirements stipulated by Group and local regulators, and that all audits and inspections (internal and external) are concluded with satisfactory results; 

衡量标准：
•    城市高净值客群部支行表现
•    业务驱动因素，包括针对渠道流程改进的生产力（成本节约、收入、关键绩效指标）
•    客户体验绩效（包括NPS、活跃客户、PPC、投诉、TAT改进、销售可控错误、捆绑）
•    人员管理（前线人员流失、我的声音、每个部门的培训计划和执行，包括认证）
•    全面有效的人员发展和关键职位的继任规划
•    监控和驱动严格的控制框架
•    质量与效率，包括：

•    部署分行网络部战略
•    对直接下属的培训与发展
•    发展一线与二线管理

•    运营损失、审计评级、KSC例外情况
•    确保支行所有员工满足集团和本地监管机构规定的合规要求，并确保所有审计和检查（内部和外部）都有令人满意的结果

Strategy
•    Awareness and understanding of the Group’s business strategy and model appropriate to the role. 

Business
•    Awareness and understanding of the wider business, economic and market environment in which the Group operates 

Processes
•    Responsible for executing and supervising the Budget process. 

People & Talent 
•    Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
•    Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
•    Employ, engage and retain high quality people, with succession planning for critical roles.
•    Responsibility to review team structure/capacity plans.
•    Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management
•    The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
•    Act as the [Process] risk control owner under the Group’s Risk Management Framework (including relevant Operational Risk Framework ownership for [Liquidity] risk. 

Governance 
•    Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas 
•    Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. 

Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
•    List all responsibilities associated with the management of stakeholders e.g. regulators, other bank teams

Skills and Experience

•    Financial skills
•    Strategy articulation and execution skills
•    Project management skills

Qualifications

Selection Criteria:     
•    Strategic ability / vision to identify business opportunities and convert to financial achievement – thinker and an achiever 
•    Leadership ability to motivate and drive cross functional teams 
•    Self-starter with ability to multi-task and focus on priorities
•    Identifying business opportunities, being sales oriented, being competitive
•    Driven to achieve outstanding results, being ambitious, persevering through difficult challenges
•    Behaving ethically, maintaining confidentiality, honoring commitments
•    Identifying ways to improve things, getting to the core of the problem, trusting intuition to guide judgement
•    Making quick decisions, taking responsibility for big decisions, having definite views on issues

•    Functional 

•    Thought leadership in strategy, business development and an insightful appreciation of distribution management, industry developments, retail banking products and customer strategies 
•    Domain expertise in Branch Banking and sales management
•    Strategy articulation and execution
•    Project leadership and management

•    Personal 

•    Strong strategic acumen coupled with strong execution capability 
•    Relationship building & influencing – able to build strong relationships across internal and external stakeholders. Adept at working across matrix organization
•    Team leadership – Able to build strong bench strengths and provide leadership

职位要求：
•    具有识别商业机会并转化为财务成就的战略能力——思考者和成就者
•    具有领导能力，能激励和推动跨部门团队
•    能够完成多项任务并专注于优先事项
•    能够识别业务机会，以销售为导向，具有竞争力
•    能够努力取得卓越成果，雄心勃勃，在困难挑战中坚持不懈
•    遵守行为准则、保密、履行承诺
•    能够确定改进的方法，找到问题的核心，相信直觉来指导判断
•    能够快速决策，对重大决策负责，对问题有明确的看法

•    功能性

•    具有在战略、业务发展和分销管理、行业发展、零售银行产品和客户战略方面具有思想领导能力
•    具有在分支行和销售管理领域的专业知识
•    具有战略表达和执行能力
•    具有项目领导和管理

•    个人

•    具有强大的战略洞察力和执行能力
•    关系建立和影响-能够在内部和外部利益相关者之间建立牢固的关系，擅长跨组织工作
•    团队领导能力–能够领导员工建立高强度工作模式

Other than above roles, job holder should follow other job duties and responsibilities assigned by line manager from time to time. 
员工需遵循由其直属经理所指派的除上述工作职责外的任何工作内容和任务。

Accountable for implementing and complying with AML requirements when performing duties.
负责实施各项反洗钱的需求并且确保符合反洗钱的合规要求。

Please note that the job description above will be reviewed during the Job Objective setting every year, which may be amended and agreed where necessary by the employee and the line manager.  
请注意以上工作范围和职责描述将于每年订立年度工作目标时进行回顾，并由直属经理和员工于必要时进行修订和达成一致。

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.