Job Summary

This role is responsible to manage end to end process for TID/HKMC clai

Responsibilities*.

 Strategy*

• Managing end to end GIL claim process including Principal, Legal cost and Debt collection Agency cost from Trade and Industry Department (TID) or HK Mortgage Corporation Limited (HKMC).

Business*

• To ensure effective utilization of resources with objectives of minimizing credit losses, maximizing recovery in Retail banking portfolio.
• Assist manager to ensure good control mechanisms are in place and to ensure satisfactory audit clearance and operational assurance.
• To ensure / improve operations effectiveness and KPIs.
• To identify and execute workflow re-engineering processes.
• To formulate strategies and action plans

Processes*

• Control and monitor end to end process of Industry / Government Claim process to make sure the successful claim received within the acceptable timeframe.
• Liaise with internal and external stakeholders for process enhancement and improve the claim process turnaround time.
• Prepare documentation to TID/HKMC to process the claim.
• Draft response to reply to TID/HKMC’s further queries on the claim.
• Follow up with TID/HKMC department on the claim status closely.
• Submit legal cost/agency cost incurred for government instalment loan once legal action completed/principal claimed received.
• Monitor and track all the claim cases to ensure letter response on time.
• Assist in ad-hoc assignments.

People & Talent*

• Assist to strengthen team capacity and continue engagement with people.
• Enhance communication within and among team across Retail Risk Organizations as well as other internal stakeholders and external.

Risk Management*

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank, this includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• To ensure that the risks arising from litigation, environmental claims, regulatory censure, or potential reputational loss are minimized

Governance*

• Ensure all collection policies and procedures comply with Group Policies and Standards. Assure proper and updated documentation of all in- country policies and procedures are maintained at all times.
• To be well versed in relevant law & regulations to provide guidance in legal issues.

Job Responsibilities

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.