Job Summary

•    Lead Fraud Surveillance Centre CN team for retail banking which caters to fraud detection capability for products from various channels as well as account relevant instructions from local authority via online channels across all Segments of the Bank.

Key Responsibilities

Strategy

•    Develop and deliver the risk operations strategy and plan to support the relevant business segments.

Business

•    Work with the retail banking Business at Group and country level to implement the standard Fraud Risk infrastructure and mitigation approach for the region across channels and products.
•    Support relevant stakeholders to make decisions based on policies and best practices.
•    Follow through on policy/parameter changes wherever required to improve portfolio quality.
•    Create and manage a comprehensive MIS for tracking and monitoring frauds and advice management of early warning trends.
•    Evaluate and review existing procedures and implement new technologies and processes to increase the effectiveness of the risk operations procedures within the business segment and for its products.

Processes

•    Optimize delivery platforms and processes to deliver customer focused support on fraud control processes. 
•    Ensure that policies and processes are followed to identify and minimise accounts with high risk usage pattern.
•    Develop system tools and processes/policies to keep the new fraud trends under control.

People & Talent

•    Engage, motivate, and develop the skills of the team members in the fraud risk team and create an appropriate culture within the function.

Risk Management

•    Identify and evaluate all emerging risks to ensure that all new and improved processes and revisions to the risk, control and governance frameworks comply with the relevant regulatory frameworks and reduce operational risk through appropriate procedures and remediation where necessary. 
•    Ensure that alerts are monitored and actioned by the team on a case-to-case basis with balance of operation risk and customer service.

Governance

•    Develop and maintain fraud management capabilities, skills, and infrastructure for the team, that are following both internal policies and external regulations and are responsive to fraud attacks.
•    Optimise operating efficiency while balancing the effectiveness of decision making within the operation risk function.
•    Identify cost save opportunities through automation or otherwise.
•    Proactive analysis and information of application sourcing and control measures.

Regulatory & Business Conduct

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Lead the FRSC CN to achieve the outcomes set out in the Bank’s Conduct Principles. 
•    Drive effective governance and control functions to support FRM country team to achieve the outcomes set out in the Bank’s Conduct Principles and Fraud Risk Prevention.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
•    Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections.
•    Cooperate with any investigations or reviews on regulatory failure such as accountability review. 

Key stakeholders

Fraud Risk Management (Country & Group)

Other Responsibilities

• Understand, acknowledge, and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies. 
• Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities. 
• Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank. 
• Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections. 
• Cooperate with any investigations or reviews on regulatory failure such as accountability review.
• Properly perform the duties on management and ensure the effectiveness of internal control.
• Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and/or leadership.    
• Be responsible for significant losses due to failure of effectiveness of internal control

Skills and Experience

•    Standard Operating Procedures
•    Operational Requirement Analysis
•    Process Management
•    Operational Risk
•    Process Improvement
•    Risk Management
•    Analytical Thinking

Qualifications

•    Bachelor’s degree in business management, Statistics, or other relevant qualification
•    ACAM holders is a Plus
•    Proficiency in both English and Chinese

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.