Key Responsibilities

Key Responsibilities/Challenges:

• Work with manager to design and execute workflow re-engineering process
• Provide operation support on various activities related to Collection activities for HK Business
• To ensure / improve operations effectiveness and KPIs
• Prepare reports and periodic analysis for regular management review
• Assist in ad-hoc assignments and other administrative works
• Provided clerical support to the team and supervisors
• To ensure all the operational and service issues are properly managed
• Ensure all Regulatory, Group Policies are adhered to in the branch and proper risk controls are in place

Strategy

Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business

Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes

Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process.

People & Talent

Reference all responsibilities related to people and talent matters, for example:

1. Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
2. Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
3. Employ, engage and retain high quality people, with succession planning for critical roles.
4. Responsibility to review team structure/capacity plans.
5. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example -The ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures

Maintain solid function control in operations and systems, ensuring that the function’s day-to-day activities meet customer needs and comply with Bank, statutory as well as regulatory requirements.

保障职能部门运营和系统的隐健, 确保职能部门日常活动满足客户的需求并符合银行自身、法律及监管要求。

Exercise prudent risk management to minimize credit, operational & reputational risks at the function level (for existing and future risks).

通过审慎的风险管理实现职能部门信用、操作和声誉风险(包括已有风险和未来风险)的最小化。

Enhance the local profile of the Bank through effective relationship building with key external stakeholders (e.g. major customers, municipal government, local regulators etc.) and Corporate Social Responsibility activities in support of the development of the local community.

提升银行在当地的形象, 具体形式包括维持与监管机构及相关人士(如主要客户、市政府、当地监管机构等)的良好关系, 通过企业社会责任活动支持当地社区发展。

Ensure that effective people management is carried out in all areas of the function, including staff motivation, talent development, management succession, staff communication and the creation of a positive working environment in the function. Promote and reinforce appropriate behaviors, conduct and values amongst all staff.

确保全方位的有效人员管理, 包括调动员工积极性、人才发展、管理层承诺、员工沟通以及在职能部门创造良好的工作环境。 在所有员工中推广和强化适当的行为、操守和价值观。

The Function head also needs to discuss key business messages received from corporate channels, determine their applicability at the function level, cascade the information to the relevant staff in the function, and carry out local follow up actions as required.

职能部门负责人还需要讨论从公司渠道获取的关键业务信息, 决定其在职能部门的适用性, 将信息传达给职能部门内相关员工, 根据需要在本地采取跟进行动。

Key items are to be reported in branch governance report timely.

关键事项将按时通过分行治理报告上报。

Regulatory & Business Conduct

1. Display exemplary conduct and live by the Group’s Values and Code of Conduct.
2. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
3. Lead the [China/ RB Retail Banking/ Operation/ Collection Operational Support [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
4. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

1. HK Governance & Strategy Collections Team
2. HK Specialized Collections Team
3. CCC Teleservices Team

Other Responsibilities
Embed Here for good and Group’s brand and values in RB Retail Banking/ Collection Operational Support [team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).

Qualification

• College degree or above
• Good written English
• Familiar with Microsoft: Word, Excel, PPT

Skills and Experience

• Knowledge in Collection Cycle and Bank's operational process &systems
• Good analytical & negotiating skills
• Fluent in spoken English and good standard in written English
• Experience and understanding of use computer systems, especially P/C, Word for Windows and E-mail
• Good knowledge in all functions of Unsecured/Secured portfolio operations.
• Thorough understanding of SCB credit and control policies

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.