JOB SUMMARY
Wealth and Retail Banking (WRB) aims to become the leading Cross-Border Affluent Bank and Wealth Manager, through strengthening our Affluent continuum, unlock network value via International Banking, accelerate Private Banking growth, and future proof our business with strong focus on risk, talent, underpinned by scalable digital platform and operational capabilities. 

WRB business will invest to expand our wealth solutions (WS) and upgrade advisory capabilities, tailor our international propositions, enhance our frontline enablers to support our growth in relationship managers, and strengthen our support functions in line with our growth aspirations.  

This role will sit within the WRB Ops Planning and Performance Team, supporting Head, Planning & Performance, WRB Ops, in partnership with key business stakeholders, COO and various functional stakeholders.
The role is responsible for enablement, change delivery and transformation across the WRB COO (WRB COO) team. The focus should be on innovation, enablement, and enhancing experiences for clients whilst ensuring the Wealth Solutions COO is scaling in an efficient manner (fit for growth, FFG

RESPONSIBILITIES

Key responsibilities include:

•    Key point of contact for Fit For Growth (FFG) of WRB COO, including working with initiative owners and Hive leads to ensure project deliveries are effectively implemented across geographies, financials and costs incurred, benefits are appropriately managed. Also ensure risks are identified and mitigation plans are in place.
•    Timely escalate any potential project issues to team leader and actively follow up resolve the issues in an effective manner.
•    Financials and Business Management for WRB COO Ops globally including budgeting, financial analysis, risk and issues mitigation, and completion of Corporate plan and Business reinstatement exercises covering step ups / and budget transfers and Headcount management
•    Responsible for MIS/data dashboard delivery based on the agreed roadmap 
•    Responsible for bespoke business initiatives, such as FFG related initiatives, AI related projects, People Development program etc 
•    Prepare reports, presentations and review material to support discussions and decision making at respective forums such as FFG, Finance etc. 

Programme Governance: 
•    Develop and sustain the programme governance framework, including the reporting cadence, meeting structures, and associated artifacts. 
•    Ensure compliance with the Change Delivery Standards (CDS) and promote awareness of these standards throughout the Programme. 
•    Conduct regular reviews to evaluate the Programme's adherence to established standards. 
•    Promote consistency across programme documentation, RAID logs, change controls, and other relevant records. 
•    Ensure the accurate and consistent use of programme data within the Bank's systems (Clarity, ADO). 
•    Provide support to teams within the Programme and its underlying initiatives. 
•    Assist the Programme Steering Committee by preparing high-quality materials such as Terms of Reference, Progress Reports, call minutes, and other necessary documents. 
 
Planning & Execution Support: 
•    Support the Programme Manager in developing a comprehensive Programme plan, ensuring alignment with the approved business case. 
•    Collaborate with the Programme Manager to ensure that initiative plans are synchronized and integrated with the overall Programme delivery plan. 
•    Support the Programme Manager in maintaining the Programme plan, including but not limited to the tracking of key milestones and timelines. 

Risk & Issue Management: 
•    Facilitate the identification and assessment of risks at the Programme level and support the development of comprehensive risk mitigation plans. 
•    Collaborate with Programme Manager to ensure that risks and issues are managed effectively and updated in Clarity. 
 
Resource Management: 
•    Consolidate and monitor the comprehensive resource management view of the Programme, identifying any gaps relative to forecasted requirements. 
•    Input information related to actual and forecasted resource data into Clarity. 
•    Work in collaboration with the Programme Manager to determine the staffing needs/changes for the Programme. 

Business

•    Support Initiative Leader in tracking consistent delivery metrics across Domain/Hive/Squad, aligned with internal and external benchmarks
•    Ensure appropriate and insightful data and analytics that can drive business decisions.
•    Maintain strong stakeholder engagement with Business, T&O, Risk & Compliance and Group Internal Audit to ensure alignment across stakeholder groups.
•    Continuously improve productivity and efficiency of Wealth Solutions and drives continuous improvements of the teams’ ways of working.

Processes

•    Support continued embedment of discipline in backlog management under FFG along with bespoke initiatives ( if applicable),drive robust prioritisations discussion keeping in mind intended key outcomes and capacity constraint (if any)  

People & Talent 

•    Lead and support a change in mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement.
•    Demonstrate growth mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone are drivers and owners of client outcomes
•    Embody the role of a constructive challenger, leveraging data/facts in facilitating the right discussion

Governance 

•    Maintain awareness and understanding of the regulatory framework in which the Bank operates, and the regulatory requirements and expectations relevant to the role. 
•    Responsible for delivering effective governance as the first line of defence and collaborate closely with second and third line of defence to ensure well controlled ecosystem, meeting the requisite governance standards established within the Bank

Regulatory & Business Conduct 

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders

•    Group and Market COOs
•    Functional Partners including, Risk, Compliance, HR, Finance, Legal, Audit, etc. 
•    Business stakeholders including CSM, Business Planner etc 
•    Hive Leads, Hive Tech Leads, Product owners, Technology teams
•    Client Journey leads, Onboarding leads, Servicing and Transacting lead, BRM leads
•    Be an effective enabler between key business stakeholders (across first and second line), domains across business and technology, and country stakeholder
•    Collaborate with the country product teams and client segments to ensure effective communication, training, and support in embedding change enablement agenda
•    Build strong and trusted relationships across stakeholder groups, lead and embody high integrity and trust culture, demonstrate courage in driving and supporting constructive debate to arrive at the right outcome for the organisation 

Regulatory & Business Conduct 

•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•    Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Our Ideal Candidat

• 7+ years of experience in banking or consulting industries. 
• Solid knowledge of wealth products or capital markets products (Bonds/Equity/FX/Funds etc) and operational process flow.
• The successful candidate will have strong business commercial sense and results driven purpose with a practical orientation to developing and maintaining an innovative mindset, and have a style that fosters teamwork and collaboration with all types of stakeholders and partners.
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal key stakeholders .
• Solid experience in Change Management; ability to adapt and act quickly to drive change by advocating innovative solutions .
• Self-motivated team player, excellent analytical and problem-solving skills, with the ability to articulate and resolve complex operational issues.
• Excellent written and verbal communication skills .
• Proficiency in MS Excel, PowerPoint and Word .

Qualification

• Bachelor’s degree in Finance, Economics, Accounting or a related filed; Engineering/Data/AI/Maths related degree also preferred.
• Relevant professional qualifications (e.g., CA/ACA/CIMA/CFA/PMP Preferred).
• Proven track record in delivering large scale and complex changes, and embedding best practice.
• Experience working with cross-functional teams in a global and complex organization.
• Strong track record of large, complex business-technology delivery project.
• Understand core business processes and associated technical solution.

Role Specific Technical Competencies
•    Wealth Solutions Product Knowledge
•    Change Management/Transformation 
•    Business Facilitation
•    Management of Risk
•    Business Governance & Support
•    Business and Data Analytic  
•    Strategy & Business Model 
•    Service Delivery & Operations Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers