Job Summary

Wealth and Retail Banking (WRB) aims to become the leading Cross-Border Affluent Bank and Wealth Manager, through strengthening our Affluent continuum, unlock network value via International Banking, accelerate Private Banking growth, and future proof our business with strong focus on risk, talent, underpinned by scalable digital platform and operational capabilities. 

WRB business will invest to expand our wealth solutions and upgrade advisory capabilities, tailor our international propositions, enhance our frontline enablers to support our growth in relationship managers, and strengthen our support functions in line with our growth aspirations.  

This role will sit within the WRB Digital Change Delivery and Enablement team, supporting Global Head of Digital, in partnership with key WRB business stakeholders, COO and CIO to lead an integrated approach that enables and continuously optimise delivery of WRB investment agenda, ensuring that we maximise return on investment with clear traceability to business outcomes, drive transparency on investment allocation and associated capacity, and execution certainty. This will require improving our business agility of WRB Digital delivery team to be quick to adapt in volatile, uncertain, complex, ambiguous (VUCA) environment, and respond rapidly and flexibly to client needs.

Strategy

• Be the advocate and facilitate driving traceability in business to delivery outcomes through linking key business strategic priorities to investment roadmap, cascading from business outcomes at WRB Management Team level, to Domain, Hive and Squad level delivery outcome
• Be the challenger on delivery roadmaps to be client-centric and risk aware, reflective of our balanced scorecard that ultimately increases shareholder valu
• Support the ecosystem and data-led approach to optimise shape of investment that balances between supporting growth, regulatory compliance, risk remediation (in line with our risk appetite), and operational efficiency

Business
•    Support the establishment and ongoing refinement of ‘single source of truth’ system for Outcome, Demand/Backlog and Supply (Capacity) in the Change Delivery ecosystem
•    Support Delivery teams’ leadership to track consistent delivery metrics across Domain/Hive/Squad, aligned with internal and external benchmarks
•    Support, define and refine data-driven performance management monitoring and cadence leveraging single source of truth system for Change Delivery
•    Drive adoption of continuous improvement and agile best practices, mindsets and capabilities across Digital Wealth and Retail team, and group/country stakeholders
•    Champion leadership and cultural behaviour of what good looks like in Change Delivery

Processes
•    Support the evolution from budget-led to capacity-led planning process, drive robust prioritisation discussion keeping in mind intended key outcomes and capacity constraint (if any)
•    Support continued embedment of discipline in backlog management best practice with clear entry/exit criteria across backlog lifecycle
•    Support data-led decision making process through leveraging ‘single source of truth’ for relevant decision forums – QPR, Refinement Forums, Steering Committees 
•    Partner closely with WRB Digital Change Delivery team in embedding best practices across the portfolio 

People & Talent
•    Demonstrate growth mindset, building a culture of client centricity, agility, and accountability through standardised metrics and measurement, ensuring everyone are drivers and owners of client outcomes
•    Embody the role of a constructive challenger, leveraging data/facts in facilitating the right discussion

Risk Management
•    Identify and escalate weaknesses across the end-to-end process risk and control environment and monitor rectification as required.
•    Support implementation of appropriate control systems and operational procedures to support investment sales and securities transactions and the effective administration of customer accounts. 
•    Support adequate and appropriate systems and controls are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Technology and Operations, Finance and Reputation. 

Governance

• Maintain awareness and understanding of the regulatory framework in which the Bank operates, and the regulatory requirements and expectations relevant to the role. 
• Responsible for delivering effective governance as the first line of defence and collaborate closely with second and third line of defence to ensure well controlled ecosystem, meeting the requisite governance standards established within the Bank. 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Be an effective enabler between key business stakeholders (across first and second line), domains across business and technology, and country stakeholder
• Collaborate with the country product teams and client segments to ensure effective communication, training, and support in embedding change enablement agenda
• Build strong and trusted relationships across stakeholder groups, lead and embody high integrity and trust culture, demonstrate courage in driving and supporting constructive debate to arrive at the right outcome for the organisation 

Our Ideal Candidate

• Bachelor’s degree in finance, business, economics, or a related field (MBA or equivalent advanced degree preferred)
• Relevant professional qualifications (e.g., CSPO/CSM/Agile Leadership/PMP) 
• 7 years of experience in wealth management, investment products, and propositions
• Proven track record in delivering large scale and complex changes, and embedding best practic
• Experience working with cross-functional teams in a global and complex organization
• Strong track record of large, complex business-technology delivery project
• Understand core business processes and associated technical solution
• Proven ability to provide guidance and execute in an agile way through teams across geographic locations

Role Specific Technical Competencies

• Strong leadership and team management skills with the ability to motivate, mentor, and develop talent
• Strategic thinker with the ability to translate global trends and market insights into actionable product strategies
• Excellent communication skills, both written and verbal, with the ability to influence and engage stakeholders at all levels
• Excellent connected listening skills to establish strong understanding and trusted relationship with key stakeholder
• In-depth knowledge of change delivery best practice with strong ability to manage ambiguity 

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

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Visit our careers website www.sc.com/careers