JOB SUMMARY

• Responsible for logging and tracking the change requirements identified during the new business client implementation process.
• Compiling the MIS reporting on change requests in relation to volume, approvals, rejections, delivery dates.
• Delivery of technical channels to the Client including API’s, H2H, S2B including training.
• Supporting the senior implementation mangers with the delivery of complex client mandates.
• Assisting with the delivery of the project change delivery framework and methodology.
• Project managing the implementation of new client business.
• Coordinating and supporting UAT scoping and requirements to facilitate the delivery of new client mandates
• General MIS collation and creation for departmental tracking against KPI’s.
• Execute project administration tasks

RESPONSIBILITIES

Strategy

• Identifies common themes, in particular pain points in implementations and takes steps to streamline the onboarding processes wherever possible.
• Maintains appropriate commercial balance between needs of clients and long-term profitability / efficiency of the business.

Business

• Works closely with Sales/BAM/Product/Coverage teams to fully understand the client and its business and thereby formulate appropriate onboarding plans and appropriately log change requests.
• Achieve positive client feedback and client’s willing to act as SCB referees for future business.
• Maintain close and collaborative relationships with internal stakeholders and key clients
• Provides regular implementation updates and escalates key issues on a timely basis to line manager
• Clients range in size from small, single market, single product clients to those using multiple products in multiple-markets. 
• Top clients, especially multi-market clients, expect global best practice in their interaction with SS and the jobholder needs to be highly client centric, receptive to client requests, whilst also safeguarding the Bank’s commercial and regulatory interests

Processes
Client Implementations 
•    Support completion of Client implementations within the agreed timelines. 
•    Meet the key milestones agreed with the Client 
•    Complete implementations within budget 

•    Achieve and aim to exceed all of the Clients’ expected benefits 
•    Delivery of technical channels to the Client including API’s, H2H, S2B.
•    Conduct FSS S2B Training to Clients
•    Communicates implementation progress to internal Stakeholders 
 

Sales Support 
•    Active engagement in solution design 
•    Participates in Client meetings/workshops/presentations. 
•    Support RFP/RFI process 
 

Channels Development 
•    Feedback to the Channels team Client feedback and requests for enhancement. 
•    Support new functionality testing 
•    Support / coordinate client testing
 

Channels Commercialization 
•    Participate in Channels roll out campaigns 
•    Participate in conversion campaigns 
•    Participate in utilization campaigns 
 

Client Servicing
•    Monitor and track any open issues from the implementation through to resolution post the Client going live.
•    Respond to issues/requests escalated by SS CSM 
•    Provide advice and support to the Client post implementation 
 

People and Talent

• Sets appropriate tone and expectations from the FSS team and works in collaboration with risk and control partners locally.
• Actively participates in on-going training and development initiatives.
• Objectively provides feedback to Client Solution team members and managers, and provides guidance when necessary to enhance client experience and business outcome.

Risk Management

• Proactively maintains an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them.
• Ensures all regulatory and compliance initiatives surrounding the FSS business are understood and adhered to, and escalates any concerns through management, and other channels, in a timely and effective manner.

Governance

• Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Delivers ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
• Ensures the process, commercials, and necessary governance are in place to govern the roll-out of the product.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Work to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients, Financial Crime Prevention, The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Closely liaises with all key stakeholders involved in the implementation process, which include:
  the client
• Internal entities such as FSS Sales, Product, Operations, Client Solutions, Prime Services, Financial Markets, Relationship Managers, Client Coverage, DCDA, Customer Integrations (CUI), Technology, Legal and Compliance.
• External entities as appropriate

Other Responsibilities

• Embeds Here for good and Group’s brand and values,
• Performs other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Act as a role model, behaving with integrity and demonstrating exemplary conduct.

Our Ideal Candidate

• 2+ years’ experience in working with Financing & Securities Services within Financial Markets
• Strong commercial awareness and ability to spot cross sell opportunities through developments in the market and client requirements. Exceptional relationship management skills. Strong ability to manage and effectively influence multiple stakeholders.
• Strong drive for results, ability to plan, track and follow through to drive results
• Strong programme management skills, attention to detail and diligence in execution
• Proven capabilities in growing businesses and developing franchise
• Proven risk management capabilities
• Proven experience of managing change
• Thorough understanding of complex clients and ability to deliver in challenging situations
• Facilitates collaborative working across the Bank and with key industry stakeholders
• Influence internal stakeholders to implement clients’ strategic requirements

Role Specific Technical Competencies

• Financial and Security Services experience
• Programme Management
• Risk Management
• Stakeholder Management
• Customer Relationship Management
• Change Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers