JOB SUMMARY

The Associate Director, Technology & Operations (“T&O”) Regulatory Engagement & Advocacy supports the Global Head, T&O Governance in driving regulatory engagement and advocacy across T&O, including Technology & Architecture (“T&A”), Information & Cyber Security (“ICS”), Data and Resilience. This role helps ensure that T&O engages with our key regulators and provides high-quality, consistent regulatory responses aligned with the Group’s strategic objectives. 

The Associate Director, T&O Regulatory Engagement & Advocacy plays a key role in regulatory horizon scanning, ensuring T&O is abreast current and emerging regulatory requirements in T&A, ICS, Data and Resilience. The role is also responsible for driving T&O’s engagement with regulators, managing correspondence with regulators, and monitoring and tracking key regulatory actions and obligations for T&O to ensure timely and effective resolution. The incumbent helps drive effective regulatory advocacy, supporting T&O representation in key working groups and industry bodies to influence policy and regulatory discussions.

By driving a cohesive and proactive regulatory engagement and advocacy, the role strengthens risk management, enhances compliance with global standards, and ensures T&O’s position as a trusted function in regulatory and governance matters.

RESPONSIBILITIES

Strategy
•    Supports the Global Head, T&O Governance in developing and executing a regulatory engagement strategy that aligns with the objectives of T&O, covering all verticals: Technology and Architecture (“T&A”), Information & Cyber Security (“ICS”, Data & AI, Resilience, and Chief Information Officers.
•    Helps ensure alignment of regulatory requirements with T&O’s strategic transformation agenda, including modernization, data governance, and resilience initiatives.
•    Maintains a comprehensive understanding of T&O’s risk profile, current regulatory requirements and emerging regulatory trends for technology, ICS, data & AI, resilience and third party, to anticipate and address challenges effectively.

Business
•    Supports the Global Head, T&O Governance in defining and executing a pro-active regulatory engagement and advocacy plan which drives a consistent and timely understanding of the T&O strategy, focus areas, risk profile, challenges, and achievements.
•    Responsible for managing key regulatory engagements for T&O: PRA / FCA meetings, PRA annual visits, the Bi-annual College of Regulators, CAM meetings.
•    Responsible for managing PRA / FCA correspondence: PRA Feedback Letters, PSMs.
•    Responsible for monitoring and tracking PRA / FCA action and helping to drive the successful resolution of these actions for T&O, ensuring the regulators receive regular progress update on key actions and other key regulatory obligations, as appropriate.   
•    Helps drive an accurate, coherent, and consistent narrative across key regulators and bank-wide Risk committees.
•    Identifies any areas which may adversely impact our relationship with key regulators. Actively manage these areas through planning, tracking, governance reporting and escalation in order to drive their successful delivery and prevent any adverse impact on our regulatory relationships.
•    Supports the Global Head, T&O Governance in defining an engagement approach at both an MT-1 and MT level to ensure clarity of regulatory narrative, and the escalation and reporting of any risks to the relationship. 
•    Helps develop meaningful regulatory MI, reporting and communication collateral, to ensure senior stakeholders have access to the right level of information in order to make informed decisions on our regulatory engagement, and regulatory and committee narrative.
•    Works to the highest quality standards regarding execution discipline and attention to detail, being able to demonstrate proven meticulous execution discipline.

Processes
•    Executes and supervises regulatory engagement, regulatory advocacy and regulatory horizon scanning process for T&O, to support the execution of the T&O Strategic Plan.
•    Manages key regulatory engagements for T&O.

•    Manages correspondence with T&O’s key regulators.
•    Monitors and tracks key regulatory actions and obligations for T&O to ensure timely and effective resolution, provides progress updates to regulators as and if required. 
•    Performs regulatory horizon scanning, ensuring T&O is abreast current and emerging regulatory requirements across technology, ICS, data & AI, resilience, and third-party management.
•    Facilitates a robust working relationship and collaboration with T&O stakeholders, and critical stakeholders and contacts outside of T&O (e.g., OTCR, regulatory bodies, industry bodies).

People & Talent
•    Continuously enhances collaboration with key T&O and non-stakeholders, fostering a culture of knowledge sharing, continuous learning, and high performance.
•    Helps embed a culture of accountability, ensuring T&O teams understand and take ownership of their responsibilities as pertains to managing regulatory change.
•    Leads through example and builds the appropriate culture and values. Sets appropriate tone and expectations for the T&O teams and works in collaboration with the function’s partners.

Risk Management
•    Partner with T&O stakeholders to identify, assess, and mitigate regulatory risks across multiple verticals, with a focus on technology, cybersecurity, data, and resilience risks.
•    Implements processes to ensure the timely escalation of risks that may impact regulatory relationships or regulatory commitments.
•    Collaborates with T&O leaders to enhance regulatory risk awareness and ensure alignment with the Group’s risk appetite and policies.
•    Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters.

Governance
•    Supports the Global Head, T&O Governance in defining an engagement approach at both an MT-1 and MT level to ensure clarity of regulatory narrative, and the escalation and reporting of any risks to the relationship. 
•    Responsible for the delivery of regulatory governance reports as required.

Regulatory & Business Conduct
•    Displays an exemplary conduct and lives by the Group’s Values and Code of Conduct. 
•    Takes personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. 
•    Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters.

Key Stakeholders
•    Global Head, T&O Governance and management team
•    Global Head, T&O Risk & Control (Interim) and management team
•    COO T&O and CIO Information Security & Data and management team
•    T&O Management Team
•    Group Chief Risk Officer (GCRO)
•    Global Head of OTCR and Management Team
•    Group Internal Audit (GIA)
•    Regulatory Liaison Team

Our Ideal Candidate

Education     Bachelor’s or Master’s degree in Risk Management, Law, Business Administration, Technology, or a related field

•    10+ years in regulatory engagement, regulatory advocacy, regulatory horizon-scanning, risk governance, non-financial risk management, or related field.
•    Track record of helping manage direct engagements with regulators, particularly regulators in key markets (e.g., PRA).
•    Prior experience performing regulatory advocacy, regulatory horizon-scanning or related activities.
•    Familiarity with regulatory expectations on technology risk, information & cyber-security, operational resilience, data & AI, and third-party risk.

Qualifications
•    Bachelor’s or Master’s degree in Risk Management, Law, Business Administration, Technology, or a related field.
Understanding of managing regulatory change, especially as pertains to technology, information & cyber security, operational resilience, data & AI, and third party in a large (financial) institution beneficial. 

Role Specific Technical Competencies
•    Regulatory Environment - Financial Services
•    Regulatory Affairs and Regulatory Change Management
•    Analytical Thinking
•    Stakeholder Management
•    Risk Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

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