Job Summary

The key responsibilities of this role includes providing support and guidance to PvB Front Office and support functions with respect to transformation of PvB processes especially those initiatives of front office to uphold client experience and service delivery and provide training on key changes to FO colleagues. This includes project planning and management, identify issues and risks tracking, analysis of data and providing MI, creation of presentation material for steering groups, and various admin tasks in more of a controlled environment.

Key Responsibilities

Strategy and Business

• Understand the Group’s business strategy and model. Stay abreast of industry news and transform PvB processes to ensure PvB continues to uphold client experience and service delivery. 
• Delivery of individual tasks and overall projects on time and of a high quality.
• Post project implementation reviews and alignment of project deliverable to measurable exit criteria. 

Processes

• Propose solutions and alternatives enhancement to system maintenance and workflow to meet business needs.
• Pro-actively engage, manage and build strong relationships with both the business and technology stakeholders.
• Translate solutions into detailed, unambiguous, business and functional requirements whilst working closely with the development teams to ensure business requirements are achieved.
• Provide on-going support to the technology teams as required e.g. reviewing of test cases, close out open issues/questions, manage change request process etc.
• Assist the business with User Acceptance Testing, including communication, planning, preparation and test case preparation.
• Work closely with project and programme managers to ensure stakeholders are fully engaged and expectations managed.
• Manage PvB transformation and change delivery including platforms and processes. 
• Act as Front Office Navigator for any queries on PvB processes, systems.
• Provide end user training for Front Officers and users and create Knowledge Depository.
• Based on the process gap identified, drive and work with relevant journey leads to transform relevant processes to ensure PvB continues to uphold client experience and service delivery.

Risk Management & Governance 

• Ability to have a controls centred mind while conducting day to day operations, identify key issues and propose course of mitigation.  Ensure system process and procedures are fully adherence with internal standards, policies, procedures and risk management framework of SCB. 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• SCB PvB front office and supervision teams
• SCB PvB Business Risk Management teams
• SCB Management team
• Other internal and/or external stakeholders

Our Ideal Candidate

• 5 plus years of experience in Private Banking business and demonstrate a good understanding of PvB business, clients and processes. 
• Proven ability to work across business streams, exposure to front to back system implementations.
• Ability to accurately translate and document business needs into functional requirements and produce quality documentation.
• Good communication skills, ability to engage senior stakeholders.
• Excellent inter-personal skills, problem solving and analytical skills.  
• Ability to work proactively, independently, drive multiple agenda, effectively manage priorities and display strong initiative.
• Strong communication and presentation skills. 
• Displays personal authority, integrity and ethics.

Role Specific Technical Competencies

• Analytical Thinking
• Business Analytics
• Emerging Technologies
• Risk Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers