Job Summary

As Cluster Business Manager within the TM COO organisation, the role is accountable for enabling the day-to-day effectiveness of the Treasury Markets business across ASA cluster. This includes acting as the key interface between business, technology, and support functions to drive execution of front-to-back deliverables, manage risks and controls, oversee product governance, ensure resource, and cost discipline, and support ongoing business and regulatory initiatives. 

The Cluster Business Manager plays a critical role in aligning local priorities with global TM objectives, ensuring operational resilience, and providing senior leadership with insights that enable performance, governance, and growth within the region.  

This role requires strong stakeholder management, analytical skills, and an in-depth understanding of treasury products and risk management principles. The successful candidate will ensure compliance with governance requirements, facilitate product approvals, and support strategic initiatives related to Treasury product management.  

Key Responsibilities

Strategy
•    Strategic Objectives – Working with the COO, wider Treasury and TMMT, defining the strategic objectives of the Treasury Markets COO function in ASA cluster and align them with the overall goals and vision of Treasury COO and Treasury.  Identifying key business drivers, regulatory requirements, and the demands from a changing technology landscape (Genesis, Aspire, Data & Analytics, FM Re-platforming etc.) to help shape the business operating model. 
•    Process Optimisation – Conduct a comprehensive review of existing processes and workflows within the ASA cluster to identify areas for optimisation and improvement. This involves mapping out end-to-end processes, analysing efficiency, identifying bottlenecks, and streamlining workflows where necessary. 
•    Technology Integration – Drive the delivery of the Treasury Markets Change book of work in the ASA cluster, Steer the overall TM architecture strategy in partnership with FM, Assess the technology infrastructure and systems supporting Treasury Markets desks (LM and IM) and Operations (Market Ops, Treasury Services etc.).  Identify opportunities for integration, automation, and digitisation.

Business
•    Implement and enhance operational processes and procedures in the ASA Cluster to streamline workflows, minimise risk, and optimise resource utilisation within the Treasury Markets and its support functions, e.g. in Markets Ops and Treasury Services.
•    Ensure understanding and compliance with risk management requirements.
•    Drive a culture of controls evidence and challenge, ensuring clear processes and mitigate external risk through control, education, and remediation mechanisms.
•    Own understanding and compliance with Balance Sheet Forecasting governance processes.
•    Support seamless execution of new TM business initiatives and product roll-out (e.g. covered bonds).
•    Demonstrate awareness of Group policies, regulatory frameworks, and expectations.
•    Assess and drive TM’s booking model integrity and straight through processing standards.

Processes
•    Drive the adoption of innovative technologies and digital solutions (both at group and country level) to enhance operational capabilities, improve user experience, and drive competitive advantage in liquidity and risk management for TM, globally.  
•    Responsible for acting as a transformation advocate across a wide range of senior and practitioner colleagues, acting as the catalyst of culture, process, and technology change. 
•    Work closely with FM COO, Change and Tech teams to ensure TM requirements are incorporated and prioritised in the FM BoW (this is specific for items where TM and FM use the same technology platform).  Establish a close working relationship and be an effective partner to the FM COO, change and tech teams.
•    Accountable for providing technology and change teams with clear prioritisation and requirements for all TM initiatives.  Lead the adoption of the Build & Maintain (B&M) model using Microsoft Azure Development Ops (ADO) for programme management and change release into production.
•    Join the GCFO QPR as a participating member to ensure TM is covered in all aspects.

People and Talent
•    People – Engage and assist the TM desk heads in building a high-performing team in the ASA cluster, providing guidance, mentorship, and opportunities for professional growth and development within the Treasury Markets function.
•    Strategic Planning - Collaborate with other TM COO clusters, wider COO, Treasury and TMMT to develop and execute strategic plans and initiatives aligned with the overall Treasury, GCFO and Business objectives and growth targets of the bank.
•    Fit for Growth – Ensure formal engagement and alignment of the ASA cluster with the bank’s Fit for Growth programme.  Work internally with Treasury’s FFG workstream and identify efficiencies across the cluster while taking advantage of growth opportunities that exist across the Treasury function.

Risk Management
•    Oversee risk identification, assessment, and mitigation strategies within Treasury Markets function and supporting teams in the ASA cluster – Markets Operations, Treasury Services etc. ensuring compliance with regulatory requirements and internal policies.
•    Assist the Treasury NFR team in the management of the Annual RCSA - Risk Control and Self-Assessment review for the TM process universe especially in the ASA cluster.  Provide a consolidated view of identified risks, controls design, operating effectiveness, and residual risks.  Ensure the RCSA is reviewed and approved by the TM ASA cluster heads.

Governance
•    Work with Treasury Modelling & Platforms, Product Control, GCFO Data Analytics Change team and the FM Data management team (under Markets COO) to formulate a clear TM data analytics strategy (include dashboarding). 
•    Specific focus on the Daily TM PnL report from the ICON system for the ASA cluster.  Ensure PnL and B/S gap issues are escalated and resolved in a timely manner.
•    Ensure alignment with Project Genesis.
•    Partner with Treasury SMEs to drive TM data analytics, predictive tools, forecasts and risk management tools.
•    Establish an AI strategy to augment people’s capabilities to perform the work faster & better and make faster data-driven decisions.

Regulatory and Business Conduct
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•   Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities
•   Embed Here for good and Group’s brand and values in Treasury Markets COO team. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; 

Our Ideal Candidate

• 6+ years of relevant experience in banking or financial services, preferably within Treasury, Financial Markets, COO, business management, operations, risk, controls, change or product governance functions.
• Working knowledge of Treasury Markets products, front-to-back processes, operating models, governance requirements and control frameworks.
• Experience supporting delivery of business, regulatory, technology, data or process change initiatives.
• Understanding of operational risk management, governance processes, issue remediation, audit support and control frameworks.
• Strong analytical, organisational and problem-solving skills with the ability to interpret data, identify issues and prepare concise management information.
• Strong stakeholder management and communication skills, with the ability to coordinate activities across front office, operations, technology, finance, risk and support functions.
• Demonstrated ability to manage multiple priorities, deliver against deadlines and operate effectively in a fast-paced environment.
• Self-motivated team player with high levels of integrity, attention to detail, ownership and willingness to challenge constructively where appropriate.

Role Specific Technical Competencies

•    Murex Application
•    Liquidity Management (ALM)
•    Interest Rate Risk Management (ALM)
•    Intraday Liquidity Management
•    Bloomberg Trading System (BTS)
•    TM products
•    Markets products
•    TM & Markets Products Lifecyle
•    Markets and TM Booking models
•    TM
•    TM PnL
•    Balance Sheet Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

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Visit our careers website www.sc.com/careers