Job Summary

The Business Manager, WRB COO will work in close partnership with the COO, WRB, delivering comprehensive support across a range of areas, including strategy, performance management, communications, project management, event coordination, and governance. This is an active, hands-on role that requires close collaboration with the WRB COO Management Team and key stakeholders across our markets and the wider WRB organisation, ensuring the effective execution of both immediate priorities and longer-term strategic objectives. The ideal candidate will demonstrate strong business acumen, an in-depth understanding of the WRB landscape in our key markets, excellent communication and interpersonal skills, exceptional attention to detail, and the ability to think independently and manage competing priorities with confidence.

Key Responsibilities

Strategy and Performance 
•    Support the COO, WRB in the articulation and delivery of strategic initiatives to develop and grow the WRB COO priorities in support of WRB. 
•    Develop framework and target operating model to drive implementation for key strategic initiatives, enabling timely and disciplined progress. Translate strategic objectives into actionable plans with clear milestones, KPIs, and accountability.
•    Formulate key work streams and identifying the tasks across the global COO team. 
•    Coordinate across all businesses/functions within the WRB COO organisation to follow-up on the business priorities.
•    Lead the end-to-end performance management cycle, including target setting, tracking, and reporting. Provide forward-looking insights and challenge business assumptions to improve outcomes
Business
•    Develop, manage and refine key management materials, including Strategy, Business reviews, Cost reviews and key management information
•    Support delivery of the business agenda and collective agenda across markets and performance targets
•    Work widely across the WRB COO organisation to develop and prepare key management reviews and information required 
•    Prepare briefing notes, speaking notes and supplementary research ahead of key meetings. 
•    Undertake specific business projects and ad-hoc requests as they arise day-to-day, in areas such as costs, transformation, culture and employee engagement
•    Support and manage agenda for COO WRB team meetings, ensuring meeting materials are submitted on time and decisions and actions are documented and tracked to completion
•    Organise overseas visits and coordinate logistical matters as required

Transformation & Change Initiatives
•    Support COO-led transformation programmes, including operating model changes, restructuring, and capability build-out. Develop cadence or operating rhythm to enable smooth and timely progress of strategic programme, if required. Track delivery against strategic initiatives and identify risks, dependencies, and course corrections
•    Coordinate cross-functional initiatives, ensuring alignment across Operations, Risk, and Technology teams
•    Track delivery progress and benefits realisation
Communication
•    Support the COO, WRB communications agenda, working with CABM on development and execution to ensure effective communication of key messages across WRB business and functions
•    Prepare speaking notes and presentation materials for internal and external speaking engagements
People & Talent 
•    Organise employee engagement events like townhalls, leadership meetings, offsites to drive alignment of shared objectives across business and functions
•    Work with HR Business Partner/team to drive people agenda for COO, WRB organisation
•    Support talent, conduct, culture, and diversity & inclusion initiatives in WRB
Stakeholder Management
•    Act as a central coordination point across WRB COO, Risk, Operations, Finance, and HR
•    Support senior stakeholders in preparing for key meetings and decision forums
•    Build strong working relationships across geographies and functions

Governance 
•    To support governance by ensuring the business plans, decisions, and reporting align with the Bank’s policies, controls, and accountability requirements. 
Regulatory & Business Conduct 
•    Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
•   Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
•    Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
•    WRB COO Management Team
Other Responsibilities
•    Embed Here for good and Group’s brand and values in the WRB COO team
•    Perform other responsibilities assigned under Group policies and procedures

Our Ideal Candidate

• 10+ years of Banking experience or management consulting
• Strong business acumen and experienced navigator of the organisation, with a good understanding of Wealth and Retail Banking business and market landscape, especially in our largest markets
• A team player with strong interpersonal skills and collaborative mindset, to influence and work with a wide variety of stakeholders
• Exceptional attention to detail, ability and willingness to take a hands-on approach to getting things done, proactiveness, and ability to anticipate requirements
• Ability to problem-solve and handle ambiguity, including flexibility to adapt to changes and peaks in workload at short notice
• Ability to prioritise and balance between work on broad strategic projects and day-to-day process-oriented tasks
• Strong project management and analytical skill
• Excellent communication skills – oral, written and visual
• Inquisitive mind with the ability to structure, organise or simplify complex information
• Experience with event management is an advantag

Role Specific Technical Competencies

• Business Management
• Project and Programme Management
• Change Management
• Strategy

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
Together we:
 
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 

Recruitment Assessments

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